No connection after update this morning (ref#46YXBN)

Support Nucleus Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After the Update this Morning no Connection

Describe your network setup

Nucleus on LAN, Mac OS, iOS all updated. Endpoints LAN connected

2

Can you look at your router to see what IP the Nucleus is on? Once you see the IP can you access the WebUI for the Nucleus?

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3

Hi @Dennis_Beuger,
Thanks for writing in to let us know about this issue. What @bearFNF suggested is a good place to start troubleshooting. I also noticed that you said the Nucleus is connected via Wi-Fi. This really isn’t something we recommend. Can you try using an ethernet connection for your Nucleus? If your Nucleus is too far away from your router for this to be feasible you can also set up a mesh network with a node in the same room as your server and then connecting your server to that node via ethernet.

4

Hi, good morning,
Sorry for the misunderstanding. the Nucleus has a LAN connection. Only the remotes (MacBook Pro and iPhone) are connected through WiFi.
I did not change anything to the setup which has functioned flawlessly. Only played the recommended Update.

5

I can acces the WebUI. Everything tells it´s OK
I did the reboot and started the router

6

Restarted everything after 30 sec power disconnection, I also tried to login again by filling out everything new, but then the screen is black with white logo again. Like the picture.

Ethernet DHCP
IP address is 198.168.2.104
Gateway 192.168.2.1
Netmask 255.255.255.0
DNS server 192.168.2.1
OP Version 1.0 build 259
Roon Server software 2.0 build 1455
96 pct available storage of 3696 GB
Roon Labs Software 1.0 build 15
Database and settings 97 pct of 114 GB available.

All OK (green)

IPv6-Adresse (GUA) :00e1:e744:fe87:56b2:3ff:fe8b:db8b

MAC-Adresse 54-B2-03-8B-DB-8B

Firewall is set to off in MacOS Sonema 14.6.1 although before I have made exceptions for Roon.app and com.roon.roon
Internal Firewall Telekom Speedport W724V on router can not be switched off. But did not gave any problems before.

7

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