# No connection to Qobuz - Unexpected Error when logging in \[Update To Roon Build 1105\] **URL:** \ **Category:** Support\ **Created:** [August 22, 2022, 1:00pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149 "2022-08-22T13:00:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bert\_Dijkstra](https://community.roonlabs.com/letter_avatar/bert_dijkstra/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bert\_Dijkstra](https://community.roonlabs.com/u/Bert_Dijkstra)\ **Post date:** [August 22, 2022, 1:00pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/1 "2022-08-22T13:00:56Z")
See Staff Post: > [@No connection to Qobuz - Unexpected Error when logging in \[Update To Roon Build 1105\]](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-roon-investigating-temporary-fix-reboot-core/210149/181): > > Hello All, Earlier today we release Roon Build 1105 which should help with the Qobuz issues mentioned in this thread. Please, try to update your Roon Core at your earliest convenience and let us know if this fixes the issue on your end as well. Thanks for everyone’s patience while we investigated this issue! Full release notes here: * * * (Original Post) Continuing the discussion from [Qobuz suddenly doesn't function in Roon](https://community.roonlabs.com/t/qobuz-suddenly-doesnt-function-in-roon/206320): Thought it was resolved but alas. Today again no connection with Qobuz via Roon. Can play directly in Qobuz. There was a warning in Roon that there was an error in the connection, but logging in again with usersname and password has no result: ![opnieuw problemen met qobuz](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/b/db19f06f6e8203b915cca5976744f46ad6d1137c.jpeg) Is it Roon or Qobuz? That’s why I sent a message to Qobuz. Are more users having problems with Qobz via Roon? Thanks for thinking along, Bert. You can find my setup in the mentioned link. ---
**Author:** ![Rugby](https://community.roonlabs.com/user_avatar/community.roonlabs.com/rugby/32/360588_2.png) [@Rugby](https://community.roonlabs.com/u/Rugby)\ **Post date:** [August 22, 2022, 1:05pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/2 "2022-08-22T13:05:56Z")
Username or password as username? Qobuz is changing their login to require the use of your email address. ---
**Author:** ![Bert\_Dijkstra](https://community.roonlabs.com/letter_avatar/bert_dijkstra/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bert\_Dijkstra](https://community.roonlabs.com/u/Bert_Dijkstra)\ **Post date:** [August 22, 2022, 1:20pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/3 "2022-08-22T13:20:02Z")
My username is my email address. With the same username and password I can login directly in Qobuz but not via Roon. ---
**Author:** ![Michael\_Merrill](https://community.roonlabs.com/letter_avatar/michael_merrill/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael\_Merrill](https://community.roonlabs.com/u/Michael_Merrill)\ **Post date:** [August 22, 2022, 1:33pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/4 "2022-08-22T13:33:21Z")
I am having the same issue. I would think it is a Roon issue as I can also log into Qobuz directly. ---
**Author:** ![Geoff\_Coupe](https://community.roonlabs.com/user_avatar/community.roonlabs.com/geoff_coupe/32/47986_2.png) [@Geoff\_Coupe](https://community.roonlabs.com/u/Geoff_Coupe)\ **Post date:** [August 22, 2022, 1:36pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/5 "2022-08-22T13:36:29Z")
Then try clearing the cache as suggested here: > [@Qobuz not streaming (but local files and Tidal are)](https://community.roonlabs.com/t/qobuz-not-streaming-but-local-files-and-tidal-are/90782/9): > > Hi @Douglas_Peot, Thanks for giving the DNS changes a try. The next steps here would be to clear out the Roon cache to see if it helps. Can you give these instructions a try? Exit out of Roon [Find and open your Roon database](https://kb.roonlabs.com/Database_Location) Navigate to Roon/Cache Move the contents of the /Cache folder elsewhere, like your desktop Try restarting Roon and verify if the issue still occurs ---
**Author:** ![Michael\_Merrill](https://community.roonlabs.com/letter_avatar/michael_merrill/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael\_Merrill](https://community.roonlabs.com/u/Michael_Merrill)\ **Post date:** [August 22, 2022, 1:43pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/6 "2022-08-22T13:43:22Z")
I had to restart my Roon server and then log back into Qobuz. It is working now. ---
**Author:** ![Cliff\_Rader](https://community.roonlabs.com/letter_avatar/cliff_rader/32/5_5575768a8748004e209b776fc1b2916d.png) [@Cliff\_Rader](https://community.roonlabs.com/u/Cliff_Rader)\ **Post date:** [August 22, 2022, 3:03pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/7 "2022-08-22T15:03:08Z")
That worked for me too! Whew - “I had to restart my Roon server and then log back into Qobuz.” ---
**Author:** ![Bert\_Dijkstra](https://community.roonlabs.com/letter_avatar/bert_dijkstra/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bert\_Dijkstra](https://community.roonlabs.com/u/Bert_Dijkstra)\ **Post date:** [August 22, 2022, 3:43pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/8 "2022-08-22T15:43:55Z")
Yes, Qobuz is back again. Thanks. I compared the old cache with the new one: ![cache vergelijk](https://roon-community-uploads.s3.amazonaws.com/original/3X/8/0/80cc9feda1c073c36f5470331bf670b0621e63a9.jpeg) It is noticeable that the Qobuz folder has disappeared (Tidal too but I don’t have an account for that) and further the folder httpccache.db Is there a simple explanation for this result and is there an advice to do this regularly: once a…? ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [August 22, 2022, 3:59pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/9 "2022-08-22T15:59:12Z")
It really shouldn’t be a regular thing. My qobuz, for example, never disappears. ---
**Author:** ![Saturn94](https://community.roonlabs.com/user_avatar/community.roonlabs.com/saturn94/32/205411_2.png) [@Saturn94](https://community.roonlabs.com/u/Saturn94)\ **Post date:** [August 22, 2022, 5:07pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/10 "2022-08-22T17:07:33Z")
Happened here again as well (US)! With multiple reports of users with the same issue, something is definitely up with Roon/Qobuz. This never happened for years, now this is the second time in the past few weeks. Rebooting and logging in again resolved it for now, but like was mentioned, we shouldn’t have to keep doing this. ---
**Author:** ![wdp](https://community.roonlabs.com/letter_avatar/wdp/32/5_5575768a8748004e209b776fc1b2916d.png) [@wdp](https://community.roonlabs.com/u/wdp)\ **Post date:** [August 22, 2022, 7:58pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/13 "2022-08-22T19:58:38Z")
I also can not login to Qobuz from Roon. Direct to Qobuz is fine. ---
**Author:** ![Bryan\_Pizzillo](https://community.roonlabs.com/letter_avatar/bryan_pizzillo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bryan\_Pizzillo](https://community.roonlabs.com/u/Bryan_Pizzillo)\ **Post date:** [August 22, 2022, 9:06pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/15 "2022-08-22T21:06:25Z")
Not to pile on, but I am having the issue as well. I have cleared the cache on the Roon remote (macos) and on the core (Rock) multiple times with reboots of all. One thing I have not seen mentioned is where does the auth attempt get logged? It would be nice if I could see _some_ attempt being made. I don’t see it on the controller or the core in the normal Roon logs locations. This is getting annoying as it is a bit source of the music I listen to in Roon. P.S. Everyone is up to date with 1.8 1021. Edit. I lied, there is something in the log. So time to figure that out. (It _had_ been working fine up until last week. Wish I could see the host…) `08/22 22:38:15 Warn: [qobuz] [http] error result from http request: Request canceled due to timeout` ---
**Author:** ![PixelPopper](https://community.roonlabs.com/user_avatar/community.roonlabs.com/pixelpopper/32/247825_2.png) [@PixelPopper](https://community.roonlabs.com/u/PixelPopper)\ **Post date:** [August 23, 2022, 2:50am UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/16 "2022-08-23T02:50:31Z")
Same here, no login problems in the 18 months I’ve been using Qobuz. ---
**Author:** ![PixelPopper](https://community.roonlabs.com/user_avatar/community.roonlabs.com/pixelpopper/32/247825_2.png) [@PixelPopper](https://community.roonlabs.com/u/PixelPopper)\ **Post date:** [August 23, 2022, 2:54am UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/17 "2022-08-23T02:54:02Z")
I used to suffer from random network and login problems but set my core machine to reboot at 3 a.m. every day (about 3 years ago) and it’s been stable ever since. 🤞🏽 ---
**Author:** ![musicjunkie917](https://community.roonlabs.com/letter_avatar/musicjunkie917/32/5_5575768a8748004e209b776fc1b2916d.png) [@musicjunkie917](https://community.roonlabs.com/u/musicjunkie917)\ **Post date:** [August 23, 2022, 4:07am UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/18 "2022-08-23T04:07:16Z")
The only times I have problems with Qobuz is when I have Internet problems…so no problems with Qobuz. ---
**Author:** ![Bert\_Dijkstra](https://community.roonlabs.com/letter_avatar/bert_dijkstra/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bert\_Dijkstra](https://community.roonlabs.com/u/Bert_Dijkstra)\ **Post date:** [August 23, 2022, 12:35pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/19 "2022-08-23T12:35:03Z")
I did receive a message from Qobuz what to do in this case: 1. Turn your media player off 2. Turn off any network box connecting it to your Wi-Fi router 3. Turn off your Wi-Fi router box, wait 30 seconds, then turn it back on; when internet has been restored 4. Turn on your network box 5. Turn on your media player 6. Log back into Roon 7. Login to Qobuz with your existing credentials I hope it will not be necessary. I’m using Qobuz/Roon from the beginning of 2019, but this is the first 2 times this problem occur. ---
**Author:** ![ged\_hickman1](https://community.roonlabs.com/user_avatar/community.roonlabs.com/ged_hickman1/32/259791_2.png) [@ged\_hickman1](https://community.roonlabs.com/u/ged_hickman1)\ **Post date:** [August 23, 2022, 12:40pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/20 "2022-08-23T12:40:37Z")
That’s interesting as it sounds like some sort of caching issue on Qobuz’s CDN. ---
**Author:** ![xxx](https://community.roonlabs.com/letter_avatar/xxx/32/5_5575768a8748004e209b776fc1b2916d.png) [@xxx](https://community.roonlabs.com/u/xxx)\ **Post date:** [August 23, 2022, 12:59pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/21 "2022-08-23T12:59:33Z")
Outrageous. Did they indicate that they were addressing this bug, or is one supposed to do that for the foreseeable future? My experience with Qobuz tech support is that it’s a cruel joke. ---
**Author:** ![Bert\_Dijkstra](https://community.roonlabs.com/letter_avatar/bert_dijkstra/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bert\_Dijkstra](https://community.roonlabs.com/u/Bert_Dijkstra)\ **Post date:** [August 23, 2022, 1:23pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/22 "2022-08-23T13:23:57Z")
The message I’d received opens with: Thank you for your message, we hope that you are doing well. We have contacted Roon about this issue, this should solve the problem:…and then you see the seven points. So it looks like the solution for this bug, but not who’s the cause of it. ---
**Author:** ![wdp](https://community.roonlabs.com/letter_avatar/wdp/32/5_5575768a8748004e209b776fc1b2916d.png) [@wdp](https://community.roonlabs.com/u/wdp)\ **Post date:** [August 23, 2022, 1:29pm UTC](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149/23 "2022-08-23T13:29:49Z")
Still can not login to Qobuz thru Roon, have rebooted core numerous times cleared cache, no luck. Have tested and confirmed login and password with Qobuz site login. ![IMG_0591](https://roon-community-uploads.s3.amazonaws.com/original/3X/b/0/b01d7532f555ce03aa82d06dc0b8c5526e0a14c3.jpeg) [Next page](https://community.roonlabs.com/t/no-connection-to-qobuz-unexpected-error-when-logging-in-update-to-roon-build-1105/210149.md?page=2)