No Connection to Roon Server, running on a QNAP-NAS, after Firmware_Upgrade to QTS 5.0.1.2079

[Erich_Obersteiner]

Roon Core Machine

After upgrading the firmware of my QNAP TVS-872XT (Intel i5-8400T CPU, 16GB RAM) to QTS 5.0.1.2079 all my audio devices lost their connection to the Roon Core. The Apps (different PCs, Mac Book Pro, iPhone) started, showed a white screen with the Roon-Logo moving in circles - and nothing more.

I installed another Roon Core on an Intel NUC running UBUNTU 20.04 LTS. All my audio devices could connect again to the new core and roon is functioning again.

Seems their is someting wrong in the communication between the audio devices and the Roon Core on the QNAP-NAS after the QNAP firmware upgrade …

[ged_hickman1]

May be relevant

Roon 943 on QNAP 5 loses contact with endpoints until

Hi @Sevenfeet, Thank you for reaching out and providing full details in your post. I’m glad to hear that you’ve been able to temporarily restore connectivity to all endpoints with the older version Mac client for now. When you next have time to troubleshoot, I’d first try a RAATServer refresh. You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise m…

[BlackJack]

If it still does not work, please provide also a screenshot of the RoonServer app on your QNAP NAS. Example:

[Erich_Obersteiner]

Thank you very much for your quick responses!

Plse find attached a screenshot of my Roon-Server on the QNap-NAS. ffmeg Version is 3.3.6. I have already changed the database location and also reinstalled the current version of the roon server (2nd item bottom left).

I will “initialise” the RAATServer as advised by Ged later and see if this works …

[Erich_Obersteiner]

The RAATServer refresh as proposed by Ged has worked out. I can connect to the NAS again and roon works again using this server location.

TXS a LOT!

[BlackJack]

Great to hear that. You can continue using the system version of ffmpeg but please notice that you can’t play AAC or MP3 content with it. If you want a Roon Core with all functionality please read the folllowing post:

Manually adding ffmpeg does not work

ok. Just for clarification: You’ll need ffmpeg for the amd64 architecture. When you download it from johnvansickles page, you’ll normally need to extract the archive at least once and sometimes twice (depends on the used application for this process). You only need to copy the file ffmpeg into the RoonOnNAS/bin folder. When done, you have to restart Roon Server in the app center in order to make use of the new provided ffmpeg.

Note: You can click on the blue thread title to go to that thread/post and read it in its entirety.

[Erich_Obersteiner]

Thank your for the advice! I think it has worked - the system shows me now ffmpeg version N-62110-…