Hi @michael_hebert,
These types of TIDAL playback issues are typically not related to backups.
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Does this issue occur for all endpoints? If you play TIDAL content to the output of one of your remote devices do you receive the same error?