No Dead & Company Albums Unless I Favorite Them? [Investigating]

Support
43

Hey @Dean_Clough,

Here’s the upload link again: https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external

Let us know when its uploaded successfully! Thanks again :+1:

44

Thanks for this - I am traveling but will be back tomorrow, Wednesday, and will do so then. Thank you.

1 Like
45

Sounds good @Dean_Clough - we’ll await your follow up :pray:

46

Hi Benjamin - I just uploaded my zipped database folder. Thank you!

47

Thanks @Dean_Clough! Our team will attempt in-house reproduction, we should have some new information to share once that process is complete. We’ll follow up as soon as possible!

Edit: my apologies Dean, it looks like there may have been some missing files included in your upload. Could you please create a fresh backup of your current database, experiencing the issue, and then:

  1. Zip up your RoonBackups folder (right-click it and select “Compress…”):
  2. Submit the .zip file to us through our Database upload portal

This should get us everything we need. Thank you! :raised_hands:

48

OK - I uploaded a zipped fresh database backup as you requested.

49

Thanks for sending that over @Dean_Clough! Our team will take another look and should have more information to share soon.

51

It’s been almost two weeks - might there be any news regarding a resolution to this annoying bug? As I’ve said, this is not the end of the world, just frustrating.

52

Hi @Dean_Clough,

After restoring your backup, our QA team noticed that you have “Dead & Company” merged in your library. This is the reason why the Discography and Overview tabs appear incomplete or nearly empty.To fix this:

Go to Settings → Library → Un-merge artists*

Once unmerged, Roon will treat each artist entry separately and fetch the correct metadata, restoring full content on the artist’s page.

Let me know if this helps :+1:

53

Bingo! That fixed it - thank you very much to you and the Roon team for the perseverance in seeing this through to resolution.

55

Hi @Dean_Clough,

Great thanks for letting us know! I’ll mark this thread as solved for you.

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