Problem is simple. In TIDAL, there are many Dead & Company live albums. But a search in Roon (using either an ampersand or the word “and”) returns zero albums. It is only after I favorite an album in TIDAL that it appears when “Discography” is clicked for artist Dead & Company in Roon.
That is not how it is supposed to work. For example, I have no Adele in my collection. But Roon still shows her entire discography,
I’ve restarted the core, logged out of TIDAL and logged back in, resynced, etc. etc. I followed the support process but have no response, and this seems like a pretty glaring error?
If I search „dead company“ or „dead & company“, I find the artist and from there I find 187 albums in Discography including the live ones.
However, if I search „dead and company“ it doesn’t find the artist and the results only contain a few albums and tracks from them. Maybe Roon search should equivalence „and“ and „&“, but then this comes with the possibility of false search hits in other cases
Thanks. As in my OP, I’ve tried all combinations of searches. Dead & Company, Dead and Company and Dead Company all return the artist Dead & Company. I click it, and the discography shows only the albums I’ve favorited in TIDAL.
No clue why they would not show in discography. I do not have Tidal or Qobuz sop can’t test it here.
In my experience, unless you actually execute the search (not just look at the quick results, but hit enter after typing in the search term) it does not always find/or show what you are looking for. You have to actually hit enter or as an alternative click the “see all results” as @Suedkiez says.
The “quick results” is more of a preview of results and not the full list. Then you may need to click “more” on the results page to see, well, “more” results… If it still does not show up then you most likely need to “refine” your search terms.
I had edited this post in the meantime while you were writing, because the issue here doesn’t seem to be that the artist doesn’t show up in the quick search results (in which case hitting Enter or clicking All Results helps).
The missing albums in Discography after successfully finding the artist is what concerns me now.
No problem - and yes, I have been executing the search. The only discs that appear when I click “Discography” are those that I’ve favorited in TIDAL, vs. displaying their entire catalog, which it should, and does for every other artist I’ve tried.
Thank you for the report. We’ve pulled diagnostics for the affected server instance and can see requests for the discography page for Dead & Company returning 404. It’s unclear why these specific requests fail when all the other Tidal and metadata server requests related to this performer are successfully loading.
We’re going to escalate to development and have a closer look, but for clarity and context:
Does this reproduce with any other Artist that you’ve encountered? We’re particularly curious about artists with either a) large discographies or b) more convoluted discographies or metadata (long-tenured artists or groups with shifting lineups, etc.)
Do you have any objects elsewhere in Roon that fail to load? Images, pages in browsers, etc.
Any network security or firewalls that might be selectively blocking requests? It’s unlikely it would manifest this way at all, but we do want to ask.
Hi Connor and thank you for this. In answer to your questions:
No, I have not been able to reproduce it with other artists. I’ve tried Adele (not within your criteria, but works fine), but I also tried King Crimson (worked fine), Gladys Knight & The Pips (worked fine), and Megadeth (worked fine).
Hmm. Not really, although occasionally album/album art is very slow to load. When that happens I reboot my Core and/or re-connect with TIDAL and all is well. My system is very clean and Roon-spec, including the Core, which is a NUC running ROCK.
My network likewise is very standard and I’d like to think HQ. Everything is connected via gigabit Ethernet.
As a potential solution to the 404s we’re seeing, we’d be curious to see if updating your DNS server may help.
We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Thank you Benjamin, but my router was already set for this. I believe the primary is Google, the secondary is Cloudflare. Should I try reversing them or using Quad9?
Is your router configured to give those DNS addresses out via DHCP or are they used by your router and your router proxies DNS requests for your clients?
Thank you - but my Core/ROCK is already set to use a static IP address. I am going to leave the DNS address on the Core alone (it is presently pointing at my router, which to me means it should be using Roon-suggested Google and Cloudflare DNS) until I hear back from Roon’s tech support group.
@DrTone shares a valid point - we’ve seen some odd things happen from upstream servers like Tidal / Qobuz in relation to DNS on the server side. If it’s something you’d feel comfortable testing temporarily, updating the DNS server from your ROCK webUI as well would be a good next step in testing.
