No HDMI Signal and Roon Not Working (ref#GNIRQE)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

The unit stopped working… No signal from the hdmi port. Power suppy has good voltage and power button is lit… Roon seems to be dead.

RAM & Internal Storage

Not sure

Connected Audio Devices

27" Dell monitor and logitech mouse

Home Network Details

Roon is connected via ethernet

Hi Kim,

Thank you for your message. If there is no HDMI output on the Nucleus, we may be dealing with a motherboard issue. I have followed up via private message on the forum to gather your purchase details, can you please let us know the details there and we can put together an RMA ticket for you afterwards? Thanks!

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