No Images (cover, Artists) are displayed about once a week (for a day)

[Klaus_Kuras (Klaus --)]

Core Machine (Operating system/System info/Roon build number)

Roon 1.8 (Build 783) stable on Intel Nuc i7

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

LAN via Cable. Rooter German Telekom Speedport Hybrid
(for test, I used hybrid, I turned off DSL, I turned off LTE - no difference)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

LAN - Bluesound Node 2i

Description Of Issue

About once a week, mostly Friday or Saturday, no Images are displayed on the client (Mac, iPad, iPhone). About a day later, all works again fine. This is happening since December.

To delete Image cache "Bild-Cache leeren) did not help.

Mac:

iPad:

Add images

[dylan (Dylan Caudill)]

Apologies for the delay, @Klaus_Kuras! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

When Roon is in this state if you reboot the Core machine and/or the remote devices experiencing this is there any change in what you’re seeing?

[Klaus_Kuras (Klaus --)]

Hi,

I rebooted the Win10 Core - but I did not see covers. Actually I see very few which seem to be in some cache. See here:

Info: On the core machine, I see all covers.

Regrads
Klaus

[beka]

Hey @Klaus_Kuras,

I wanted to quickly step in and thank you for the additional information in your post. You should hear back from Dylan on this thread.

Sorry about the delay caused by the weekend (support is open Monday-Friday)