No Music No Player

Support
1

@support
@SteveSilberman
Hi Guys,
We have roon on a customers Windows Server, 64 bit, and this worked more than half a year now. Since yesterday roon does not find any music and no audio device. We reseted roon on the iPAD and on the Server without success.
When I use my own account on this Server, I see all music on the iPAD, but also no audio devices to select.
With our roon in the same network we see huge of them. What is the problem?
Tommi

3

Did you recently get a Windows update? Can you explain more about your audio setup?

4

Hi Danny,
it is a RIPNAS Windows Server 2011 with i7 core. Automatic windows upgrade was switched off.
Audio device was a Devialet Amp.
We have the RIPNAS in our store at the moment.

5

Did the customer login/logout and/or switch accounts? The Roon database is keyed per login account.

Visit Sidebar -> Settings -> Storage and make sure your storage location(s) are set up properly and that the music is at those location(s).

Visit Sidebar -> Settings -> Audio – can the Devialet be seen? Is the Devialet on and connected to the same network as your Roon Core?

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A post was split to a new topic: No audio zones or music available