No music playback from streaming services (ref#VLFP02)

[Michael_Matthews]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· since yesterday

What are the make and model of the affected audio device(s) and the connection type?

· moon

Describe the issue

No music playback on any streaming service

Describe your network setup

wifi

[daniel]

Hi @Michael_Matthews,
Welcome to the Roon community. Thanks for reaching out to us about this issue. I noticed in your post you say that you are connected with Wi-Fi. Try connecting your Roon server to your router with an ethernet cord.
If that doesn’t help then we will need more information to continue the investigation. Can you please reproduce the playback failure and let us know that date and time that it happens? That will help us find the playback failure in your logs.

[Michael_Matthews]

Thanks. It seems to be working now.