mjw
(You want nice, supportive? Call a damn helpline.)
21
I’m seeing releases for today, and have seen new releases regularly these past weeks.
If you still have an issue, try these things.
Restart Roon server
Log out of TIDAL, and login again
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I’m just checking on updates to this issue please.
I have been in touch with Tidal and they say
the issue seems to be connected to something outside of TIDAL.
It’s has been a very long time now (Aug 15th) and New Albums is one of my favourite’s go to every Friday.
They’re cheating. In addition to the Roon, my albums are also not updated in :
Denon Heos app, WiiM app, Lumin app. This is a big bug on the Tidal side, which they fixed in their application, but not in the API of the partners.
I don’t think it was Roon who fixed something but TIDAL who made changes on their API again. Not only Roon was affected by the “new releases bug” but also other streaming apps like BluOS. That is a clear sign the error was on TIDAL’s side and was fixed on TIDAL’s side.
But you are right with the genres. The majority is not matching anymore the genres as they are in TIDAL’s native app and it is not updating. I have raised this to Roon a couple of times already but it was never fixed.