No playback from Qobuz

Roon Core Machine

Ubuntu 20.04 PC
Intel® Core™ i5-4570TE CPU @ 2.70GHz
8GB Ram

Networking Gear & Setup Details

Wired

Connected Audio Devices

Motu M2

Library Size

Streaming Only

Description of Issue

Qobuz in Roon does not play. Purple playback bar cycles like it’s loading but never plays. Signed out and back in, reinstalled Roon, restarted Roon Core, nothing works. If I use the Qobuz client separately, everything plays, so it’s not an account issue.

Tidal in Roon works.

Hi @ALANMAN

Can you give us some details on the networking hardware that you’re using (router, switches, etc.).

If you lower the Qobuz streaming quality in Settings > Services is there any change at all?

Does this happen if you play to System Output of a remote instead of the Motu?

I’m using a 16 port Netgear switch and a PC with pfSense as my router/firewall.

Quality settings do not have an effect.

System output has the same issue.

I’d also like to say that everything previously worked as expected until recently. I’ve made no changes other than updating the Roon software on each device.

moved here: Extremely Frustrated