What’s happening?
· Other
How can we help?
· I'm having trouble with my Nucleus hardware
Other options
· My Roon software won't start up
Describe the issue
Mxn10
Describe your network setup
[Moderator edit: Personal Information Removed.]
Hi @ALEX_LAI,
Thanks for reaching out to us about this issue. Our system isn’t able to see your Nucleus currently. This means that the Nucleus has been out of touch with our servers for quite a while if it ever connected. Can you please attach a monitor to your Nucleus with an HDMI cord and send us a picture of what you see on the screen? Also please try to access your Nucleus Web Admin page and let us know if you are able to.
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