Is there an escalation process for support tickets?
I raised a ticket over a week ago regarding my subscription and followed up many times since.
No replies.
I’m now left without Roon access even though I’ve renewed my subscription…
Is there an escalation process for support tickets?
I raised a ticket over a week ago regarding my subscription and followed up many times since.
No replies.
I’m now left without Roon access even though I’ve renewed my subscription…
You can also contact Roon via the contact option on their main web page.
I have found that got fast results for myself.
Thanks @JTD and @AceRimmer
@Glen_Brennan, I just replied over email. Let’s continue the conversation there as it includes personal info about your account.
Thanks