No Response from Raising a Support Ticket - Over a Week Ago

Is there an escalation process for support tickets?

I raised a ticket over a week ago regarding my subscription and followed up many times since.

No replies.

I’m now left without Roon access even though I’ve renewed my subscription…

1 Like

tagging @accounts for you.

You can also contact Roon via the contact option on their main web page.
I have found that got fast results for myself.

Thanks @JTJ and @TheHammer :pray:

@Glen_Brennan, I just replied over email. Let’s continue the conversation there as it includes personal info about your account.

Thanks :relieved: