No Sound after 12/1 Roon Update

David_Haaf · December 4, 2022, 2:49am

ROON CORE:
Device Name Kingdel 2
Processor Intel(R) Core™ i7-10610U CPU @ 1.80GHz 2.30 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Local Disk(C:) 500 GB SSD
Device ID 0F3CC0FF-AB2E-44EE-BAC2-CD14D601CF71
Product ID 00331-20020-00000-AA382
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎11/‎5/‎2021
OS build 19044.1645
Experience Windows Feature Experience Pack 120.2212.4170.0

CPU: Intel 10th Generation i7-10710U, 4 Cores, 8 Threads; Comet Lake; 8MB Cache, Base Frequency: 1.8GHz; Max. Turbo Frequency: 4.9GHz.
32GB DDR4 2666MHz RAM, 512GB M.2 2280 SSD
Integrated Intel UHD Graphics, 4K: HD, 4096x2304@24Hz; DP, 4096x2304@60Hz; Gigabit LAN Port, HD Port, DP, 4 USB 3.0.
Fanless, Smart Design, Full Metal Case, Silent Working, High Speed CPU & SSD

ROON CONTROLL

Device name Kingdel 1
Processor Intel(R) Core™ i7-8565U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Local Disk(C:) 250 GB SSD
Device ID E49C5656-C48A-4F63-8E78-ACFEC50DAA24
Product ID 00331-20020-00000-AA875
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 21H2
Installed on ‎4/‎29/‎2021
OS build 19044.1645
Experience Windows Feature Experience Pack 120.2212.4170.0

Intel 8th Generation i7-8550U CPU, 4 Cores, 8 Threads; Kaby Lake R; 8MB Cache, Base Frequency: 1.8GHz; Max Turbo Frequency: 4.0GHz.
16GB DDR4 2133MHz RAM, 256GB MSATA/NGFF M.2 SSD.
Integrated Intel UHD Graphics 620, 4K: 4096x2304@24Hz; Full Gigabyte LAN, HD Port, DP, 4 USB 3.0, 4 USB 2.0, Audio in/output.
Fanless, Smart Design, Full Metal Case, Silent Working, High Speed CPU & SSD, 2 Years Warranty.
What in Box: Mini Computer, Power Adapter, Power Cable, HD Cable, Antennas, Mounting Bracket, Screws

NETWORK
ASUS RT-AC68U Router
Realtek PCIe GbE Family Controller 1.0 Gbps
Kingdel Cat 7 to Asus Router
Asus Router to Xfinity Modem Cat 7
Xfinity 1200 Mbps down 60 Mbps up
ASUS to QNAP 873A NAS (Music File Hoast) Cat 7

PLAYBACK VIA SYSTEM OUTPUT KINGDEL 1 HDMI CABLE to Marantz AV Processor

828,643 Tracks in my Library

Description of Issue

I can not get sound out of Roon. The clock moves but no sound. I can get sound from Amazon, Qobuz, J River, Foobar, Media Monkey but not ROON?
The problem started after to 12/1/2022 Roon Update.
I tried everything I could think of (power down ALL gear, restarting 1 by 1. disabling and re-enabling System Output, installing 12/2 update, rebooting core)
Please help.
Thank You

David_Haaf · December 6, 2022, 3:32am

STILL NO SOUND

Any suggestions?

David_Haaf · December 7, 2022, 1:30am

Still No Sound One Week No Sound.

Please advise how to fix
Thank You

David_Haaf · December 10, 2022, 5:39pm

Please help me I can NOT listen to any of my music using ROON.
The clock moves, tracks go from one to the next to the next…
and Play, Pause, Stop Work — BUT — NO SOUND

I can play the roon files via J River or Media Monkey Just fine but not from ROON
I do not want to use the other apps that is why I purchased ROON

Please help.

David_Haaf · December 13, 2022, 1:55am

No Sound from Room: I can NOT listen to any of my music using ROON.
The clock moves, tracks go from one to the next to the next…
and Play, they also Pause, Stop & Skip.— BUT — NO SOUND

I can play the roon files via J River or Media Monkey Just fine but not from ROON
I can also play music from Amazon & Qobuz applications (via Chrome Kingdel 1)
I do not want to use the other apps that is why I purchased ROON

I have power cycled all gear several times nothing changes.

Please help.

SYSTEM INFO BELOW

ROON CORE

Device Name: Kingdel 2
Processor: Intel Comet Lake; Core™ i7-10610U CPU^^
Installed RAM: 32 GB DDR4 2666MHz
Local Disk(C:) 512 GB M.2 2280 SSD
Device ID 0F3CC0FF-AB2E-44EE-BAC2-CD14D601CF71
Product ID 00331-20020-00000-AA382
System type 64-bit operating system, x64-based processor
^^ 10th Generation i7-10710U, 4 Cores, 8 Threads; 8MB Cache, Base Frequency: 1.8GHz; Max. Turbo Frequency: 4.9GHz.
Integrated Intel UHD Graphics, 4K: HD, 4096x2304@24Hz; DP, 4096x2304@60Hz; Gigabit LAN Port, HD Port, DP, 4 USB 3.0.
Fanless, Smart Design, Full Metal Case, Silent Working, High Speed CPU & SSD

Edition Windows 10 Pro
Version 21H2
Installed on ‎11/‎5/‎2021
OS build 19044.1645
Experience Windows Feature Experience Pack 120.2212.4170.0

ROON CONTROL / STREAMER PLAYER

Device Name: Kingdel 1
Processor: Intel(R) Kaby Lake; Core™ i7-8565U CPU ^#^
Installed RAM: 16 GB DDR4 2133MHz
Local Disk(C:) 250 GB MSATA/NGFF M.2 SSD
Device ID E49C5656-C48A-4F63-8E78-ACFEC50DAA24
Product ID 00331-20020-00000-AA875
System type 64-bit operating system, x64-based processor
^#^ Intel 8th Generation i7-8550U CPU, 4 Cores, 8 Threads; Kaby Lake R; 8MB Cache, Base Frequency: 1.8GHz; Max Turbo Frequency: 4.0GHz.
Integrated Intel UHD Graphics 620, 4K: 4096x2304@24Hz; Full Gigabyte LAN, HD Port, DP, 4 USB 3.0, 4 USB 2.0, Audio in/output.
Fanless, Smart Design, Full Metal Case, Silent Working, High Speed CPU & SSD

Edition Windows 10 Pro
Version 21H2
Installed on ‎4/‎29/‎2021
OS build 19044.1645
Experience Windows Feature Experience Pack 120.2212.4170.0

NETWORK

ASUS RT-AC68U Router
Realtek PCIe GbE Family Controller 1.0 Gbps
Kingdel Cat 7 to Asus Router
Asus Router to Xfinity Modem Cat 7
Xfinity 1200 Mbps down 60 Mbps up
ASUS to QNAP 873A NAS (Music File Hoast) Cat 7

PLAYBACK VIA KINGDEL 1 SYSTEM OUTPUT
(HDMI CABLE to Marantz AV Processor)

828,643 Tracks in my Library on QNAP 873A NAS

Robert_F · December 13, 2022, 2:36am

@David_Haaf, I merged today’s duplicate post with your earlier post. I understand your frustration, but it’s best to keep to one thread so as not to dilute support from the community and Roon staff. I am tagging @support for assistance.

SukieInTheGraveyard · December 13, 2022, 11:50am

Have you tried a USB connection from PC to the Marantz instead of the HDMI? Also, have you checked what Roon is reporting as the volume when playback occurs? I’m just wondering if it’s accidentally been forced to zero. I don’t know why this would happen, or even how! I suppose I’m grasping at straws. Hopefully @support can help.

David_Haaf · December 14, 2022, 10:45pm

Robert, thank you for combining my post. I did the 2nd post thinking something was wrong with the 1st one. It’s been 2 weeks without sound and not a word from Roon. Do you have any tips I can use to get a response from them?

Daniel, I tried the USB Cable and got the same result. Thank you for the sugestion. Regarding the volume I tried turning it up/down mute, off mute many times the past few weeks hoping it was stuck or something.

Roon is really buming me out. I have had a long rough go… moving from one problem to the next… I keep going as there some days when everything is working like a dream - truely awesome. I look forward to more of those days.

Robert_F · December 15, 2022, 3:24am

Can you confirm that you have firewall exceptions for roon.exe and raatserver.exe on your PC hosting your Roon Core? If you set your Core’s output to System Output (that is, the PC’s audio system), can you play music to the PC from Roon?

SukieInTheGraveyard · December 15, 2022, 5:39pm

I’m still wondering if it’s a volume setting thing. Please can you post a screen shot of your device volume setting: Settings → Audio → Wheel for the output in question → Drop down menu “Device set up”.

David_Haaf · December 18, 2022, 2:41am

Hi Guys,

Thank you for helping.

THREE SCREEN SHOTS ABOVE
Roon Core PC Firewall Exceptions set to ALLOW roon.exe AND raatserver.exe… In Roon I can find tracks, select them and play them. The clock time goes up AND the line on the sine wav moves from left to right BUT NO SOUND Comes Out

How do I get Roon staff to help?

Mike_O_Neill · December 18, 2022, 7:53am

Wild Guess - are your devices on the same subnet as the Core

What is the IP address of the core , your Z3 is showing 192.168.11.48 , the same sub net as the Marantz . Show Settings>General

The core may be 192.168.0.xxx ?

Are you getting sound out of the Core PC System Output

The Z3 looks like a video streamer ?

Geoff_Coupe · December 18, 2022, 8:07am

I suggest that you enable the Realtek High Definition Audio device - that is probably the HDMI connection to your Marantz that Roon will want to use.

David_Haaf · December 19, 2022, 5:27am

I tried Realtek a number of times and just now. no luck. no sound

FYI the PC has been playing Amazon HD music many hours per day since Roon stoped. The PC is connected to the AV Processer via HDMI…Also before it stoped working it was playing through system output just fine for several years. I do not remember why I set it to system vs realtek

CORE: 192.168.11.66
PLAYER: 192.168.11.94
MARANTZ: 192.168.11.29

Z3 is a Roon Endpoint Streamer/PreAmp/Amp/Speaker (all in 1 box)

Mike_O_Neill · December 19, 2022, 5:50am

So the subnet is OK

Have you reinstalled the Realtek drivers, Windows Update have a tendency to screw them up ?

SukieInTheGraveyard · December 19, 2022, 9:28am

Have you tried altering the volume control to another option and seeing if it works? I once had a volume related problem that I sorted by simply switching from device volume to fixed volume, played it for a few moments, and then switched back to device volume. Again, grasping at straws.

@support - this was raised 15 days ago. I know that you’re busy, but it’ll be holiday season soon!

Wes · December 19, 2022, 8:40pm

Hi @David_Haaf,

It sounds like there’s a possible setting to be changed in the Windows system mixer.

Click start and type mixer. When you open the volume mixer, what are our options for the output device? Can you try the other options to see if it changes your situation?

Thanks,
Wes

David_Haaf · December 20, 2022, 3:04am

I changed the windows mixer setings one at a time with the same result.
Amazon, Qobuz, Windows Sound all work to The Marantz but Roon Does not

I removed, downloaded and re-installed the realtek drivers… same result no sound from Roon.
Sound from everything else. I would say this is a roon problem.

Dear Roon Support: it’s been over 2 weeks without Roon… I would love to hear from you.

@support

Geoff_Coupe · December 20, 2022, 7:27am

Dear David Haaf, the post immediately before yours was from @Wes - who is a member of the Technical Support team at Roon Labs and is a Roon Staff member.

Geoff_Coupe · December 20, 2022, 9:39am

It’s curious that in your screenshot above, there is no entry for RAATServer in the list of apps - did you have Roon active at the time when you made the screenshot?

If it was, then I would expect to see in in the list something like this (this is the Windows 11 mixer - I think you are still using Windows 10, but the principle is the same):