No sound on Hi Fi ROSE RS150B and HQPlayer connection issue post Roon update (ref#4OSVR0)

Support
1

What’s happening?

· Other

Describe the issue

1. I use Hi Fi ROSE RS150B as streamer to play music, however, after I updated roon to 1480 build and fw of hi fi rose device recently, when I play music, the systems shows it is playing, but there is no sound at all.
2. I also use HQ Player from time to time, it was working very well in the past, however, after update to build 1480, it turned out to be "roon cannot connect to hq player". but actually the hq player is working fine becuase I can use mconnect to play music without any problem. I did not change any lan setting.
below is the log from roon server
11/24 10:32:07 Trace: [Broker:Transport] [zone HQPlayer Server] Playing 11 Items
11/24 10:32:07 Trace: [Broker:Transport] [zone HQPlayer Server] Selecting Source state=Stopped
11/24 10:32:08 Trace: [Broker:Transport] [hqplayer] [\\192.168.0.200] ConnectionFailed
11/24 10:32:08 Info: [Broker:Transport] [hqplayer] Invoking connect callback with NetworkError

please advise what is the possible cause and how to resolve above two issues

Describe your network setup

I use ubiquity dream machine as rounter and sotm switch

2

Hi @Tzuchin_Yao,

Audio issues have a dedicated troubleshooting pathway in our Typeform. As tempting as it might be to bypass this process to contact us directly by selecting “other” all the way through, you’re skipping essential troubleshooting steps (and backend automation) that we’ve built out to assist users in your position.

To more promptly assist you, we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link? Please select the option that best matches your specific issue type instead of simply selecting “other."

https://account.roon.app/en/contact/new-ts-request