No Sound Output from Roon despite Normal Operation (ref#5YT4UN)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon appears to be operating normally, except there’s no sound. Makes no difference whether I play from my own library, Tidal, or internet radio. Playing from another source (phono) works fine. My Roon Nucleus communicates via wifi to a Bryston BDP2. Any thoughts?

Describe your network setup

Internet provider router etc.

2

Hi @Kelly_Doerksen,
Thanks for reaching out to us about this issue. There’s a few things I want you to check to narrow down what the problem is.

  1. Can you please provide a screenshot of your signal path when playing to the BDP2?
  2. Do you have any other endpoints you can test playing to such as the system output on your remote device?
  3. The next time you try to play to the BDP2 can you let us know the date, time and track playing? That will help us look for issues in your Roon logs.
3

Hi Daniel,

IMG_8480
IMG_84801284×2778 256 KB

  1. Sorry, I’m not sure what this means, but the only streamer I have is the BDP.

  2. Adrianne Lenker, Real House from Bright Future album, 12:40 PST

4

Problem solved with a complete system reboot. Please close thread.

5

Hi @Kelly_Doerksen,
Great we’re glad Roon is working properly for you now. I’ll close the thread out for you.