No sound to bluesound and other devices

[Amelie (Amelie Degehet)]

Roon Core Machine

Roon Core: Synology DS220+ (10Go Ram)
Macbook Pro (M1 - Monterey - 16Go Ram)

Networking Gear & Setup Details

Router Synology RT2600 (wifi or ethernet)

Connected Audio Devices

Bluesound Node 2021

Number of Tracks in Library

22600

Description of Issue

Hi,
Since yesterday, I can no longer send music to the Bluesound or other devices… except the “System output”
We see that the lines move, but the title doesn’t start
Could you help me to solve this problem?
Thanks
Amélie
Sorry for my basic english, my language is french

[ged_hickman1 (Ged)]

Have you done the basic troubleshooting like rebooting everything?

[Amelie (Amelie Degehet)]

I restarted the macbook and the Bluesound

[ged_hickman1 (Ged)]

I would switch the entire network path off from router to client and then switch everything back on starting at the router.

[Amelie (Amelie Degehet)]

@ged_hickman1
I turned on and off the Modem, the Router, the Synology and the devices.
It works
Thanks for your help
Amélie

[Amelie (Amelie Degehet)]

@ged_hickman1
I wrote too quickly…
By clicking on another album, the problem is there again.

[Amelie (Amelie Degehet)]

However, with the BluOS Controller application, it works very well.

[Rugby (aka Daniel or Big Dan)]

Hi Amelie,

It might help support to have a screen pic of the Settings Audio page.

[Amelie (Amelie Degehet)]

@Rugby
Hi,
Here’s the screenshot
Thanks for your reply,
Amélie

[Rugby (aka Daniel or Big Dan)]

Hi Amelie,

Does this happen with only Tidal source? If you play a local album does it have the same issue?

[Amelie (Amelie Degehet)]

Hi Rugby,
It happens with Tidal and local music (Synology)

[Amelie (Amelie Degehet)]

Hi,
Does anyone have the solution to my problem?
I haven’t been able to use Roon for a few days.
Merci
Amélie

[Rugby (aka Daniel or Big Dan)]

Hi Amelie,

I am pinging @support for you so that they can engage. They may be able to look at your logs and see if they can see an issue.

[beka]

Hey @Amelie,

One more question before we involve our technical team: could you please check if there is any firmware available for your Bluesound Node and update it if applicable?

Also, a big thank you for letting us know of the issue and replying to everyone’s extremely helpful questions. Special thanks to @ged_hickman1 and @Rugby

[Amelie (Amelie Degehet)]

Hi @beka
It works recently
After doing some tests, the problem came from reading the AAC files on my Synology DS220+
I followed the procedure with ffmpeg. It’s ok
Thanks
Amélie

[Rugby (aka Daniel or Big Dan)]

Not beka, obs. But, glad to hear you got it working!

[beka]

That’s amazing to hear! Thanks for all the effort you put in