So we can better assist you, would you kindly update your original post to include the template information about your setup? Once we understand how things are set up for you we can better understand how to resolve what you’re experiencing.
I‘ve done this incl. deleting the apps from iPad pro and restart all the devices which means iPad Pro 11" and Innuos Zen Mk III Server. After that I have installed the apps again and locked in new in Tidal and Roon which causes always the same message like following:
All works fine till this afternoon today and then, I don’t know why, my favorites are mist on Roon. Could it be, that there is a new update in Tidal itself which causes problems with Roon?
Thank you for sharing those screenshots and for giving those initial troubleshooting suggestions a try. I noticed that you are seeing an error message at the bottom of Roon asking you to check your Internet connection.
Can you let us know what your router model/manufacturer is? How is the Innuous connected to the internet, is it plugged in directly to the router? If it is plugged into a switch/range extender/powerline adapter can you try plugging the Core into the router directly? Are you able to actually play any TIDAL tracks or does this behavior only affect the favorites tab?
So, I’ve tried all versions of internet connectiveties and the problem is still valid. I have tried internet by wireless range extender and internet by powerline. I think it is not the internet that causes this problem because all other possibillities of Tidal over Ronn workes as they should be. Here you can see that Tidal works fine:
To be honest, for me it is a problem that is not logical and it seams that it is a problem transfering the data regarding my Favorites from my Tidal-Account to Roon. Maybe Tidal has something changed and till now Roon is not aware of this changing. Is there someone how has the same problem?
I am able to properly load favorites on my end, so we need to narrow down this issue further to just one aspect. I have a follow-up suggestion for you here, let’s try to see if another PC can run Roon as expected and the favorites show up. To do this can you: