No way to update Roon server[Fixed]

Hi, I run Roon server build 223 (the iso from ROON) since a few weeks, and I can’t upgrade this build. There is an error of verification and no download. What’s the problem? Any idea? Thank you. Mathieu

I have ROCK running on a DE3815tybe as a player and to upgrade Roon I have to sign in to it. If that bit of it doesn’t work you won’t be able to upgrade.

can you give us a little more info on the setup? What device ROCK is running on?
With my NUC I got an error downloading until I turned of WiFi and tried it again on ethernet.

adding @support

Hi Bob, thank you for answer. Rock run on a NUC7i7BNH with no issue, except the upgrade problem. No wifi acivated…only ethernet.

Hi Forveil,

Could you click Restart of Roon Server Software in the web interface (the first screenshot)?

After Roon Server reboots, try updating it again using your Mac.

Cheers, Greg

Hi Greg, Already done, a thousand times; no success…

Can you expand on this ? Are your account details not being accepted ?

Hi @Forveil_Mathieu ----- Thank you for the report and sorry to hear of the troubles.

I wanted to touch base and see if any progress has been made here. Please let us know and a support team member will be glad to help. Furthermore, as @andybob has asked in his post, please due provide further insight into that comment from your initial report.

-Eric

Hi, No account problem I think. In this case, Roon will not run, is’nt it?

Hi @Forveil_Mathieu ----- Thank you for touching base with me, the follow up is very appreciated.

Moving forward, I would like to get some further feedback from our tech team in regard to this issue you are experiencing and would kindly like to ask you to please follow the directions found here send us over a set of Roon logs from your Roon core (i.e the NUC).

Many thanks!
-Eric

Hi Eric, thank you for your anwer. Here is the last log:

12/28 08:02:55 Info: Starting RAATServer v1.3 (build 223) stable on linuxx64
12/28 08:02:55 Trace: [RAATServer] detected ALSA support
12/28 08:02:55 Info: [RAATServer] creating RAAT__manager
12/28 08:02:55 Info: [RAATServer] appdata_dir = /roon/data/RAATServer
12/28 08:02:55 Info: [RAATServer] unique_id = 9c671f23-06e5-4fbe-87e6-26c125a80ba9
12/28 08:02:55 Info: [RAATServer] machine_id = 73430f36-6b00-8342-8525-ebda9a685e4d
12/28 08:02:55 Info: [RAATServer] machine_name = Roon Optimized Core Kit
12/28 08:02:55 Info: [RAATServer] os_version = Firmware 1.0 (build 150) stable
12/28 08:02:55 Info: [RAATServer] service_id = d7634b85-8190-470f-aa51-6cb5538dc1b9
12/28 08:02:55 Info: [RAATServer] is_dev = False
12/28 08:02:55 Trace: [raatmanager] starting
12/28 08:02:55 Trace: [raatmanager/linux] FOUND id=hw:CARD=PCH,DEV=0 usb_id=
12/28 08:02:55 Trace: [raatmanager/linux] vendor= name=HDA Intel PCH ALC283 Analog
12/28 08:02:55 Trace: [raatmanager/linux] FOUND id=hw:CARD=PCH,DEV=3 usb_id=
12/28 08:02:55 Trace: [raatmanager/linux] vendor= name=HDA Intel PCH MI 0
12/28 08:02:55 Trace: [raatmanager/linux] FOUND id=hw:CARD=PCH,DEV=7 usb_id=
12/28 08:02:55 Trace: [raatmanager/linux] vendor= name=HDA Intel PCH MI 1
12/28 08:02:55 Trace: [raatmanager/linux] FOUND id=hw:CARD=PCH,DEV=8 usb_id=
12/28 08:02:55 Trace: [raatmanager/linux] vendor= name=HDA Intel PCH MI 2
12/28 08:02:55 Trace: [raatmanager/linux] FOUND id=hw:CARD=RAVENNA,DEV=0 usb_id=
12/28 08:02:55 Trace: [raatmanager/linux] vendor= name=Merging RAVENNA
12/28 08:02:55 Trace: [raatmanager] [HDA Intel PCH ALC283 Analog] loaded config from /roon/data/RAATServer/Settings/device_75bb55b2e6d1f2d4cd04d3605fd16d7e.json
12/28 08:02:55 Trace: [raatmanager] [Merging RAVENNA] loaded config from /roon/data/RAATServer/Settings/device_c4a23a928b84c88860f70c0832746e0b.json
12/28 08:02:55 Trace: [raatmanager] initialized
12/28 08:02:55 Info: [RAATServer] running RAAT__manager
12/28 08:02:55 Trace: [raatmanager] starting discovery
12/28 08:02:55 Trace: [discovery] starting
12/28 08:02:55 Info: [discovery] [iface:127.0.0.1] multicast recv socket is bound to 0.0.0.0:9003
12/28 08:02:55 Info: [discovery] [iface:127.0.0.1] multicast send socket is bound to 0.0.0.0:45101
12/28 08:02:55 Info: [discovery] [iface:192.168.0.153] multicast recv socket is bound to 0.0.0.0:9003
12/28 08:02:55 Info: [discovery] [iface:192.168.0.153] multicast send socket is bound to 0.0.0.0:35542
12/28 08:02:55 Info: [discovery] unicast socket is bound to 0.0.0.0:9003
12/28 08:02:55 Trace: [raatmanager] starting server
12/28 08:02:55 Info: [jsonserver] listening on port 43627
12/28 08:02:55 Trace: [raatmanager] announcing
12/28 08:03:05 Trace: [RAATServer] refreshing @ 10s
12/28 08:03:05 Trace: [raatmanager] refreshing platform
12/28 08:03:05 Trace: [raatmanager] announcing
12/28 08:03:06 Debug: [discovery] broadcast op is complete
12/28 08:04:34 Trace: [jsonserver] [127.0.0.1:41721] accepted connection
12/28 08:04:35 Trace: [jsonserver] [127.0.0.1:41721] GOT[LL] [1] {“request”:“enumerate_devices”,“subscription_id”:“0”}
12/28 08:04:35 Trace: [jsonserver] [127.0.0.1:41721] SENT [1] [nonfinal] {“status”: “Success”, “devices”: [{“config”: {“volume”: {“type”: “software”, “exclusive_mode”: null}, “external_config”: {}, “unique_id”: “001ba61e-2099-d4a4-b5a5-2e437300ba95”, “output”: {“type”: “alsa”, “device”: “hw:CARD=PCH,DEV=0”, “force_max_volume”: false, “name”: “HDA Intel PCH ALC283 Analog”, “dsd_mode”: “none”}}, “device_id”: “hw:CARD=PCH,DEV=0”, “type”: “alsa”, “name”: “HDA Intel PCH ALC283 Analog”}, {“device_id”: “hw:CARD=PCH,DEV=3”, “type”: “alsa”, “name”: “HDA Intel PCH MI 0”}, {“device_id”: “hw:CARD=PCH,DEV=7”, “type”: “alsa”, “name”: “HDA Intel PCH MI 1”}, {“device_id”: “hw:CARD=PCH,DEV=8”, “type”: “alsa”, “name”: “HDA Intel PCH MI 2”}, {“config”: {“external_config”: {}, “unique_id”: “891153d1-1bf3-33ea-5748-3599fc2450f2”, “output”: {“type”: “alsa”, “dsd_mode”: “native”, “device”: “hw:CARD=RAVENNA,DEV=0”, “name”: “Merging RAVENNA”}, “volume”: {“type”: “alsa”, “device”: “hw:CARD=RAVENNA,DEV=0”, “exclusive_mode”: null}}, “device_id”: “hw:CARD=RAVENNA,DEV=0”, “type”: “alsa”, “name”: “Merging RAVENNA”}]}
12/28 08:04:35 Trace: [jsonserver] [127.0.0.1:41721] GOT[LL] [2] {“request”:“enable_device”,“device_id”:“hw:CARD=PCH,DEV=0”,“subscription_id”:“1”}
12/28 08:04:35 Trace: [raat_wrap] creating new RAAT device
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] initializing info dictionary
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting raat_version -> 1.1.18
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting protocol_version -> 3
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] initializing output uniqueid=hw:CARD=PCH,DEV=0
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] preferred buffer duration=0.040000s
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] force_max_volume=0
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] resync delay=0.100000s
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [ALSA] max pcm rate=1411200
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] max dsd rate=1024
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] dsd_mode=none
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] getting hardware info
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card id PCH
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card name HDA Intel PCH
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card longname HDA Intel PCH at 0xdc240000 irq 126
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card mixername Realtek ALC283
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card components HDA:10ec0283,80862068,00100003 HDA:8086280b,80860101,00100000
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] pcm card driver HDA-Intel
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] probing formats
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] probing formats
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] device supports channels range 2-2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/16/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/24/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/32/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/16/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/24/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/32/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/16/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/24/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/32/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/16/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/24/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/32/1
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/16/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/24/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 44100/32/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/16/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/24/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 48000/32/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/16/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/24/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 96000/32/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/16/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/24/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [alsa] [hw:CARD=PCH,DEV=0] supports PCM format 192000/32/2
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [output/alsa] initialized
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [volume/software] preferred max attenuation=-80s
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [volume/software] initialized
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting unique_id -> 001ba61e-2099-d4a4-b5a5-2e437300ba95
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting vendor -> N/A
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting model -> N/A
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [info] inserting version -> N/A
12/28 08:04:35 Info: [RAAT::HDA Intel PCH ALC283 Analog] [server] listening on port 33013
12/28 08:04:35 Trace: [raat_wrap] starting RAAT device
12/28 08:04:35 Trace: [jsonserver] [127.0.0.1:41721] SENT [1] [nonfinal] {“status”: “DeviceChanged”, “device”: {“config”: {“volume”: {“type”: “software”, “exclusive_mode”: null}, “external_config”: {}, “unique_id”: “001ba61e-2099-d4a4-b5a5-2e437300ba95”, “output”: {“type”: “alsa”, “device”: “hw:CARD=PCH,DEV=0”, “force_max_volume”: false, “name”: “HDA Intel PCH ALC283 Analog”, “dsd_mode”: “none”}}, “device_id”: “hw:CARD=PCH,DEV=0”, “type”: “alsa”, “name”: “HDA Intel PCH ALC283 Analog”, “discovery_data”: {“version”: “N/A”, “raat_version”: “1.1.18”, “tcp_port”: 33013, “unique_id”: “001ba61e-2099-d4a4-b5a5-2e437300ba95”, “model”: “N/A”, “protocol_version”: “3”, “vendor”: “N/A”}}}
12/28 08:04:35 Trace: [jsonserver] [127.0.0.1:41721] SENT [2] [nonfinal] {“status”: “Success”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] [127.0.0.1:33521] accepted connection
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [session] [127.0.0.1:33521] created
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] new script with name=raat.dat:base.lua module=base
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [session] [127.0.0.1:33521] pre-loading lua module base
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] new script with name=raat.dat:dkjson.lua module=dkjson
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] [127.0.0.1:33521] SENT[LL] [1] {“status”: “Success”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [session] [127.0.0.1:33521] pre-loading lua module dkjson
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] [127.0.0.1:33521] SENT[LL] [2] {“status”: “Success”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] new script with name=raat.dat:protocol.lua module=protocol
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [session] [127.0.0.1:33521] pre-loading lua module protocol
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] new script with name=raat.dat:roon.lua module=(null)
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [session] [127.0.0.1:33521] executing lua script
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] [127.0.0.1:33521] SENT[LL] [3] {“status”: “Success”}
12/28 08:04:35 Warn: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] failed set recv buffer size: nil
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] [roon] clock socket listening on udp 0.0.0.0:60295
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] [roon] audio socket listening on udp 0.0.0.0:51574
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] [roon] output info {“config”: {“type”: “alsa”, “device”: “hw:CARD=PCH,DEV=0”, “force_max_volume”: false, “name”: “HDA Intel PCH ALC283 Analog”, “dsd_mode”: “none”}, “alsa_device”: {“id”: “PCH”, “components”: “PCH”, “name”: “HDA Intel PCH”, “longname”: “HDA Intel PCH at 0xdc240000 irq 126”, “mixername”: “Realtek ALC283”, “driver”: “HDA-Intel”}}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] [roon] volume info {“config”: {“type”: “software”, “exclusive_mode”: null}, “requires_external_persistence”: true, “supports_dsd”: false}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [server] [127.0.0.1:33521] SENT[LL] [4] {“status”: “Success”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [2] {“request”:“info”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [2] {“output”:{“supported_formats”:“96000/16/1|2,96000/32/1|2,44100/24/1|2,44100/16/1|2,44100/32/1|2,192000/32/1|2,48000/16/1|2,192000/16/1|2,192000/24/1|2,48000/24/1|2,48000/32/1|2,96000/24/1|2”,“info”:{“config”:{“name”:“HDA Intel PCH ALC283 Analog”,“type”:“alsa”,“dsd_mode”:“none”,“force_max_volume”:false,“device”:“hw:CARD=PCH,DEV=0”},“alsa_device”:{“id”:“PCH”,“name”:“HDA Intel PCH”,“components”:“PCH”,“longname”:“HDA Intel PCH at 0xdc240000 irq 126”,“driver”:“HDA-Intel”,“mixername”:“Realtek ALC283”}}},“flags”:{“has_write_chmap”:true},“status”:“Success”,“source_selection”:{“info”:[],“is_supported”:false},“volume”:{“info”:{“config”:{“type”:“software”},“requires_external_persistence”:true,“supports_dsd”:false},“is_supported”:true},“transport”:{“info”:[],“is_supported”:false},“info”:{“unique_id”:“001ba61e-2099-d4a4-b5a5-2e437300ba95”},“platform”:{“uname”:{“machine”:“x86_64”,“release”:“4.9.13”,“nodename”:“ROCK”,“sysname”:“Linux”,“version”:"#13 SMP Thu Aug 17 11:19:22
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [3] {“request”:“set_client_type”,“client_type”:“Roon”}
12/28 08:04:35 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [3] {“status”:“Success”}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [4] {“request”:“subscribe_transport”}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [5] {“request”:“subscribe_controls”}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [5] {“action”:“Changed”,“status”:“Success”,“controls”:{“volume”:{“min”:-80.0,“max”:0.0,“type”:“db”,“step”:1.0,“value”:0,“info”:{“config”:{“type”:“software”},“requires_external_persistence”:true,“supports_dsd”:false},“mute”:false}}}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [6] {“request”:“update_volume”,“value”:-44}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [volume/software] volume => -44
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [6] {“status”:“Success”}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] GOT [7] {“request”:“update_volume”,“mute”:false}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [7] {“status”:“Success”}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] got output message {“signal_path”: [{“is_passthrough”: false, “is_muted”: false, “type”: “digital_volume”, “gain”: -44.0, “quality”: “high”}, {“alsa_device”: {“id”: “PCH”, “components”: “PCH”, “name”: “HDA Intel PCH”, “longname”: “HDA Intel PCH at 0xdc240000 irq 126”, “mixername”: “Realtek ALC283”, “driver”: “HDA-Intel”}, “type”: “output”, “method”: “alsa”, “quality”: “lossless”}]}
12/28 08:04:36 Trace: [RAAT::HDA Intel PCH ALC283 Analog] [lua@0x7f94d4001e58] [127.0.0.1:33521] SENT [5] {“action”:“Changed”,“status”:“Success”,“controls”:{“volume”:{“min”:-80.0,“max”:0.0,“type”:“db”,“step”:1.0,“value”:-44,“info”:{“config”:{“type”:“software”},“requires_external_persistence”:true,“supports_dsd”:false},“mute”:false}}}
12/28 08:04:37 Debug: [discovery] broadcast op is complete

Thank you for touching base with me @Forveil_Mathieu, very appreciated. A few things moving forward…

The provided log traces are actually your “RAATServer logs”, in order to properly evaluate this issue we will need a complete set of your Roon logs. In light of this, would you kindly please resupply following the directions in my previous post.

Note: if you are struggling with directions in the provided KB article, please let me know and I will help clarify.

-Eric

Ok, here is the link to see the ROONSERVER logs:

Thank you!

Thanks for the re-supply of your “Roon” logs @Forveil_Mathieu! Confirming that they’ve been received and are now in our tech team’s queue for analysis.

Once my report has been updated with the team’s thoughts/findings I will be sure to provide you with an update in a timely manor. Your patience is very appreciated!

All the best to you and your family in the new year!
-Eric

Thank you Eric,

All the best for you and your family to.

Mathieu

Hey @Forveil_Mathieu,

We’ve fixed the problem from our side. Try to update RoonServer once more.

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Hi! upgrade is ok now. Thank you! Congratulation for your reactivity. Mathieu