Not A Good Weekend For Me

1

I am/was experiencing the lost zones problem with my 2018 Mac mini. In my attempt to solve the problem, I also lost all my playlists and all my Qobuz titles and all my Roon backups. This is five years of accumulated information. My zones are back, at least for today.

Contacted Qobuz; nice lady suggested I use the browse button to see my library and move the titles back into Roon. Uh, there isn’t a browse button.

If anyone has any ideas, I am open to hearing them. Losing my curations from my backups is most discouraging, but manageable. Losing 2000 Qobuz titles means a huge amount of work to get them back.

First time in a long time, I am unhappy and truly frustrated with my Apple/Roon/Qobuz system and don’t know what to do next.

1 Like
2

What did you did would go a long way to suggestions of how to “undo” things. For example, how did you lose your backups?

3

I decided, as the starting point for finding my zones, to install new Roon software; not for the first time in five years. When the new software was accessed, I did the usual setup. That’s when I found I had no backups (seriously? I had four separate backup protocols set up. All gone, along with my playlists.

4

The same disappearance happened to Qobuz. My account was working Sat night when I created a playlist. This morning, both the ne and the old playlists were gone. Funny, I had downloaded a series of playlists created by Qobuz; those are still there.

5

And now, my zones are gone, again.

6

Hi @Mike_Rife,

This thread indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case. Your responses will auto-generate a Community thread in the appropriate section.

7

Thanks for the offer. I will submit a TSR in the coming days. I need a day or two away from screens and software. But I certainly need help.

MIKE

1 Like
8

As of last night, my zones are back, but I have lost all my backups - two from Dropbox and two from connected drives. I won’t be submitting a ticket unless something else goes South. I am told that the loss of my Qobuz titles is their problem and is being worked on. Setting up new backup locations this weekend and ending my Dropbox subscription as soon as new backups are active. Thanks,

MIKE