Not able to import a folder into Roon Library

[Marcello_Bertonazzi (Sundara Boys Gang Member)]

Roon Core Machine

Roon Nucleus rev. B

Networking Gear & Setup Details

Amplifi Mesh Wifi Setup connected to the Home Life Smart Hub router via ethernet.

Connected Audio Devices

Chord Mojo 2 + Poly

Number of Tracks in Library

3,450

Description of Issue

I can’t import an album from my Mac into my Roon library.
Normally I just drag and drop the album folder into Roon and it starts importing.
With these particular wav 24/88.2 files I can’t.

I have tried with others at different sample rates and had no problems, but not with this one.
What am I missing/doing wrong?

[connor]

Hi @Marcello_Bertonazzi,

Please accept our apologies for the delay.

Are you able to provide us with the track files or zipped folder? You can upload it here: https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Our QA team will replicate the issue and pinpoint what’s wrong.

[Marcello_Bertonazzi (Sundara Boys Gang Member)]

Dear @connor,

Thanks for your message.
I’ve uploaded a zipped folder containing the album.
I look forward to hearing from you.

Thanks a lot!