# Not able to log in since subscription renewal

**URL:** <https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187>\
**Category:** Support\
**Created:** [August 30, 2020, 11:49pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187 "2020-08-30T23:49:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Richard\_Cheever](https://community.roonlabs.com/letter_avatar/richard_cheever/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard\_Cheever](https://community.roonlabs.com/u/Richard_Cheever)\
**Post date:** [August 30, 2020, 11:49pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/1 "2020-08-30T23:49:05Z")

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**Core Machine (Operating system/System info/Roon build number)**

Nucleus +  
(Don’t know build number)  
Mac OS 10.15.4

**Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)**

TEXT GOES HERE

**Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)**

TEXT GOES HERE

**Description Of Issue**

Ever since my license renewed, I have not been able to log into the Roon app on my Mac desktop. When I enter my logon credentials it tells me that I am already signed into my Roon core on my Nucleus+. We I follow the instructions to “just click to go back above” it takes me to the login screen. I keep going around in circles.

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**Author:** ![Greg](https://community.roonlabs.com/user_avatar/community.roonlabs.com/greg/32/48370_2.png) [@Greg](https://community.roonlabs.com/u/Greg)\
**Post date:** [August 31, 2020, 12:56am UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/2 "2020-08-31T00:56:16Z")

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Hi Richard,

Welcome to the community.

If the screen gives you the option to Unauthorize your core, go ahead and do that.

Cheers, Greg

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**Author:** ![nuwriy](https://community.roonlabs.com/letter_avatar/nuwriy/32/5_5575768a8748004e209b776fc1b2916d.png) [@nuwriy](https://community.roonlabs.com/u/nuwriy)\
**Post date:** [September 1, 2020, 6:08pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/5 "2020-09-01T18:08:17Z")

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Hello @Richard_Cheever, and thanks for your report! Greg is correct, please let us know if unauthorizing and reauthorizing gets things going again.

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**Author:** ![Richard\_Cheever](https://community.roonlabs.com/letter_avatar/richard_cheever/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard\_Cheever](https://community.roonlabs.com/u/Richard_Cheever)\
**Post date:** [September 11, 2020, 1:11pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/6 "2020-09-11T13:11:41Z")

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Yes, thanks. That did the trick. Appreciate your help.

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**Author:** ![nuwriy](https://community.roonlabs.com/letter_avatar/nuwriy/32/5_5575768a8748004e209b776fc1b2916d.png) [@nuwriy](https://community.roonlabs.com/u/nuwriy)\
**Post date:** [September 14, 2020, 3:01pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/7 "2020-09-14T15:01:04Z")

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Hello @Richard_Cheever, glad things are working again! Please let me know if you have any further questions, happy to help!

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**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\
**Post date:** [September 14, 2021, 3:01pm UTC](https://community.roonlabs.com/t/not-able-to-log-in-since-subscription-renewal/119187/8 "2021-09-14T15:01:04Z")

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