Not playing subsequent tracks

Support
1

Core Machine (Operating system/System info/Roon build number)

QNAP
Version : 1.7 (build 667) stable
QPKG-Version : 2020-07-15

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ubiquiti gear - mostly hardwired - all on same VLAN

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

I have a mixture of Sonos, HifiBerry, and a few Macs with attached USB playback devices. The problems I will describe manifest on all of them.

Description Of Issue

So here’s a stumper. When I first open the Roon app, I can play whatever track I left the app in and I can do so in any zone. But if I then search for something else and attempt to play it, I do not see the waveform in the app and although the app indicates music is playing, I hear nothing. here’s an example of what is in the logs when this happens:

11/24 14:09:19 Info: [Reds] [zoneplayer] Playing: /share/CACHEDEV4_DATA/.qpkg/RoonServer/roonmnt/Media/Music/Clap Your Hands Say Yeah/Some Loud Thunder/10 Underwater (You and Me).m4a
11/24 14:09:19 Info: [Reds] [zoneplayer] Queueing: /share/CACHEDEV4_DATA/.qpkg/RoonServer/roonmnt/Media/Music/Clap Your Hands Say Yeah/Some Loud Thunder/11 Five Easy Pieces.m4a
11/24 14:09:19 Info: [library/albumdetails] Created album details screen for LibraryAlbum[3473455, Clap Your Hands Say Yeah - Some Loud Thunder]
11/24 14:09:19 Info: [library/albumdetails] 79004d5730303030353537393136, 79004d5230303034383031353235, 79004d5230303033363738303438, 79004d5230303033363737393034, 79004d5230303030353934313336, 79004d5230303034373639323637, 79004d5230303033383836353238, 79004d5230303033343031373939, 79004d5230303033313933353537, 79004d5230303031323639313833, 79004d5230303031323337383837, 3e011a2a826a9d917b46a10bebe66665724a, 3e01f50a77a49fd1563aa8e56c27958d006f, 3e0154f0003162a5bb448921080aa746ebdb, 79004d5230303035313535353830, 79004d5230303031313735373339, 3e011aa9621ca04f404eafbf39f83f230e42, a60037313934363734, a600313531313038323131, c800776462747471336a71676d7761, c80035343134393339343235363737, c800796d356e387677736370676462, be00333138363634, be003139373134353934, be00333138373736, be003138363235333835, be003136323836393739, be003138363235343139
11/24 14:09:19 Trace: [dbperf] flush 0 bytes, 0 ops in 2 ms (cumulative 102584724 bytes, 46113 ops in 22107 ms)
11/24 14:09:19 Info: [Reds] [zoneplayer] Open result (Queueing): Result[Status=Success]
11/24 14:09:19 Info: [Reds] [zoneplayer]     Open Result (Playing):Result[Status=Success]
11/24 14:09:19 Info: [Reds] [zoneplayer] Starting playback
11/24 14:09:19 Trace: [Reds] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamParams[SampleRate=44100, BitsPerSample=24, Channels=2, Layout=Stereo FrameCount=14179328] => StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) streamid=1994930750
11/24 14:09:19 Trace: [Audioengine 2+  ] [raatclient] SENT [12]{"request":"setup","format":{"sample_type":"pcm","sample_rate":44100,"bits_per_sample":16,"channels":2,"sample_subtype":"none"}}
11/24 14:09:19 Info: [zone Reds] OnPlayFeedback Playing
11/24 14:09:19 Trace: [Reds] [LowQuality, 24/44 AAC => 16/44] [100% buf] [PLAYING @ 0:00] Underwater (You and Me) - Clap Your Hands Say Yeah
11/24 14:09:19 Trace: [prebuffer] short read: 0 / 8820 fill=0
11/24 14:09:19 Info: 

--[ SignalPath ]---------------------------------------------
SignalPath Quality = LowQuality
Elements:
    Source Format=Aac 44100/24/2 BitRate=257 Quality=LowQuality
    Truncate FromBitsPerSample=24 ToBitsPerSample=16 Quality=HighQuality
    Raat Device=Audioengine 2+  
    Output OutputType=Local_ExclusiveMode_CoreAudio Quality=Lossless SubType= Model=Audioengine 2+  

11/24 14:09:20 Trace: [Audioengine 2+  ] [raatclient] GOT [12] {"status":"OutputMessage","message":{"signal_path":[{"method":"coreaudio_exclusive","quality":"lossless","type":"output"}]}}
11/24 14:09:20 Trace: [Audioengine 2+  ] [raatclient] GOT [12] {"status":"Success","audio_port_tcp":58200,"clock_port":57971,"audio_port":0}
11/24 14:09:20 Trace: [Reds] [zoneplayer/raat] Endpoint Audioengine 2+   State Changed: Idle => Prepared
11/24 14:09:20 Trace: [Reds] [zoneplayer/raat] synced to endpoint Audioengine 2+   clock: realtime=7565222920 rtt=1000us offset=-59388777us delta=-59388777us
11/24 14:09:20 Trace: [Audioengine 2+  ] [raatclient] SENT [13]{"request":"stream","stream_id":1994930750,"first_seq":-1,"nak_port":-1,"buffer_size":10,"ready_threshold":0.2}
11/24 14:09:20 Trace: [Audioengine 2+  ] [raatclient] GOT [13] {"status":"Buffering"}
11/24 14:09:20 Trace: [Reds] [zoneplayer/raat] Endpoint Audioengine 2+   State Changed: Prepared => Buffering
11/24 14:09:20 Trace: [Reds] [zoneplayer/raat] [zoneplayer/raat] selected Audioengine 2+   as clock master
11/24 14:09:20 Trace: [prebuffer] short read: 0 / 8820 fill=0
11/24 14:09:29 Trace: [Reds] [LowQuality, 24/44 AAC => 16/44] [PLAYING @ 0:00] Underwater (You and Me) - Clap Your Hands Say Yeah
11/24 14:09:34 Info: [stats] 7927mb Virtual, 1361mb Physical, 556mb Managed, 0 Handles, 119 Threads
11/24 14:09:40 Trace: [Reds] [LowQuality, 24/44 AAC => 16/44] [PLAYING @ 0:00] Underwater (You and Me) - Clap Your Hands Say Yeah
11/24 14:09:49 Info: [stats] 7927mb Virtual, 1361mb Physical, 557mb Managed, 0 Handles, 120 Threads
11/24 14:10:04 Info: [stats] 7927mb Virtual, 1361mb Physical, 557mb Managed, 0 Handles, 119 Threads
11/24 14:10:10 Trace: [Reds] [LowQuality, 24/44 AAC => 16/44] [PLAYING @ 0:00] Underwater (You and Me) - Clap Your Hands Say Yeah

Once the app/server gets in this state, I cannot play any music in any zone. I am totally stumped. My setup has been rock solid for a long time and just gotten flaky to downright now usable in the last few months.

Thanks in advance!

3

Hello @Ian_Glazer, what’s the path from the QNAP to the router? Could you share the model of the router you’re using and anything else you have connected along the way? Also, does this happen if you play to system output of your mac?

4

The path from the qnap to the router is a direct hardwire. The router is a Unifi UDM Pro. The Mac is connected via a wifi access pointer which is also directly connected to the router.

One other thing that strange its that I cannot edit the Setup of any of my audio devices. When I attempted to go into the Device Setup screen the app (either on my mac or iphone) just spins. I tailed the log during this attempt and it doesn’t show anything.

I am starting to feel like I need to do a factory reset on the whole setup.

Thanks in advance!

5

Looks like all of this was derivative problem of QNAP’s bad ffmpeg version. My guess is a recent QNAP firmware update blasted the custom install of ffmpeg required to get RoonServer running. Looks like I am back in action!

Thanks!

1 Like
6

Hello @Ian_Glazer, that’s awesome news! Please let me know if you have any further issues.

7

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.