Not streaming Tidal

Support Nucleus Support
1

Core Machine (Operating system/System info/Roon build number)
Roon Nucleus.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Xfinity modem connected by ethernet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Auralic Aries Mini is the Roon Endpoint.

Description Of Issue
Everything has been working fine, I can switch to the Auralic Lightning app and it will stream Tidal fine, but it won’t work in Roon.

When launching to play a track from Tidal, I’m getting two messages:

  • “The track is currently not available from Tidal”
  • “Too many failures, stopping playback”

Have not ever seen this before, what’s happening?

2

I am running Roon off the NAS (not a Nucleus). When I get the errors message you describe, I either stop and restart Roon (that usually solves it) or I reboot the NAS. Works every time.

3

Rebooting the machine regularly is hardly a solution.

5

Hi @Kurt_Nelson,

Is there any change if you reboot the Nucleus?

If you play to System Output of a remote instead of the Auralic is there any change in behavior?

6

Happens once every couple of months. Is this problem happening to you all the time?

7

That worked. Thanks for the help

8

A post was split to a new topic: Can’t login to TIDAL - Error

9

Hi @Kurt_Nelson,

I’m glad to hear that rebooting helped! Can you elaborate a bit on exactly what happened so we can better understand the issue you experienced? Was TIDAL content just not working on launch?

Was there any change to your TIDAL subscription/account recently?

1 Like
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