Now playing crashes after phone call (ref#39ESGV)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Now playing seems to crash
after a phone call 1in 3 calls
And then the music stops
And the now playing screen
isblank

Describe your network setup

Tplink archer ax11000

2

Hi @hypa747,
Thanks for reaching out to us to ask about this issue. To make sure I understand the problem I will restate the issue.

If you are listening to music using ARC and CarPlay and get a phone call one third of the time the music stops playing and when you go back to the “Now Playing” screen it’s blank.

If that’s an accurate description of the problem we will need some more information to troubleshoot this issue.

  1. Is there any pattern to when this happens?
  2. What is the make and model of the head unit you are using (if it’s the stock head unit let us know the make and model of the car)?
  3. Can you give us an estimate of when some of these crashes have happened? If you can’t is it possible to reproduce the crash and let us know the date and time that happened?
3

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