[NSC222 Roon Ready] Missing Sampling Rates After Naim Software Upgrade (ref#FAOULR)

[Haim_Sheffer1 (Haim Sheffer)]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

NSC222 roon ready
I have NSC222 connected as Ronn ready to my Roon server. After latest software upgrade of Naim, I do not see the sampling rates (in Naim APP) of any Track I play via Roon server. I do see sampling rate in the Naim APP when I play same track via Tidal Connect,

Describe your network setup

Line network

[Haim_Sheffer1 (Haim Sheffer)]

Naim APP screen -

[Suedkiez (Just a fellow user like you)]

Sounds like a question for Naim

[CrystalGipsy (Resisting the flow!)]

If you updated the Naim firmware and software then this is a problem for them to solve, all Roon Ready stuff is handled by the manufacturers and changes they make can have knock on affects.

[benjamin]

Hey @Haim_Sheffer1,

Thanks for writing in and sharing your report!

If you could, please reboot all your devices and see if your issue persists. If it does, it’s definitely worth getting in touch with Naim directly.

We’ll be on standby for your reply!

[Haim_Sheffer1 (Haim Sheffer)]

Thanks Benjamin
I did what you recommended, however problem still presists.
I sent email to Naim support and this is their answer -

"
From: Naim Support UK <support@naimaudio.com>
Sent: Wednesday, November 6, 2024 1:47 PM
To: [moderated]
Subject: Re: Bit rate problem

Hi Haim,

Thank you for reaching out.

To help narrow down the issue, we recommend rebooting all involved systems, including the 222 and leaving off for fully for 30 minutes, the device running Roon, and your network equipment / router and remove and reinstall our app and the Roon app. This is to rule out any temporary connectivity or software glitches.

Based on our reports, we have not received any similar feedback regarding this issue with Roon or when using Naim as a Roon receiver. It’s possible that the issue could be related to Roon’s systems or software. Rebooting the devices will help us isolate whether it’s a local issue or something related to Roon’s integration.

Best regards,

Jordan Baker

Technical Support
"
I feel I am falling between chairs…
How can you help me?

[Suedkiez (Just a fellow user like you)]

Did you do what Naim requested and tell them the results? One would think that the would have next steps.

@Haim_Sheffer1

rebooting all involved systems, including the 222 and leaving off for fully for 30 minutes, the device running Roon, and your network equipment / router and remove and reinstall our app and the Roon app.

Separately, why are you even looking at the Naim app when you play with Roon? Can’t you look at the Roon app?

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Email address removed as this is a public forum.

[Haim_Sheffer1 (Haim Sheffer)]

Yes I did what Naim support advised and it did not solve the problem. Any idea how to solve this issue?

[Haim_Sheffer1 (Haim Sheffer)]

I am looking at Naim app just to make sure it plays hi res

[Suedkiez (Just a fellow user like you)]

@Haim_Sheffer1

Yes I did what Naim support advised and it did not solve the problem. Any idea how to solve this issue?

And did you tell Naim? After all they had said:

Rebooting the devices will help us isolate whether it’s a local issue or something related to Roon’s integration.

So I suppose they would have next steps based on the results.

@Haim_Sheffer1

I am looking at Naim app just to make sure it plays hi res

You can see this in the Roon app, too

[daniel]

Hi @Haim_Sheffer1,
I agree with @Suedkiez on your next steps. Please let us know what Naim support says!