NUC ROCK server not connecting to Roon remote on iOS (ref#HAGY6I)

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I just created a NUC ROCK server. I can see it on the network. My Roon remote (iOS) cannot. I restarted the ROCK and briefly saw the ROCK server in ROON, but then it went back to searching. It never actually connects. I’ve reinstalled the Roon software on my phone. I’ve confirmed they are on the same subnet. I have a single ATT router. I connected the ROCK directly to the router via ethernet. I am at a loss. Help!

Describe your network setup

Att optical router BWG320-505. Copper network cable to ROCK. WiFi to iPhone

Do you see a message something like this on your iPhone?

(this is from a Roon client running on a PC, but I think you could be seeing something similar)

If so, touch the “Select a different Roon Server” link to see if that will show the new ROCK/NUC…

This is what I see.

I can reach the rock when I configure at the bottom.

Try touching the “Help” link and then entering the actual IP address of the ROCK/NUC. If that doesn’t work, try entering as the address. This is the multicast address, which is used by Roon for device discovery.

Thanks. I tried both. Gave it 5 minutes. No change, still searching.

OK, so what, precisely, are the IP addresses of your ROCK/NUC and your iOS device?

I cut and pasted them so as not to make mistake.

Hi @scott_flint,

Can you access the webUI of the ROCK?

Here’s more info:

Share a screenshot if possible. Thank you!

I have left the ROCK on for the last few days and it finally connected. Thanks for taking a look at it.

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