Nucleus 2 unable to connect to network and join as a core (ref#94BJWX)

Affected Product

Nucleus

Nucleus Model

Nucleus Rev B

Description of Issue

will not connect to the network, can’t join it as a core

RAM & Internal Storage

cannot access that

Connected Audio Devices

Meridian MS200

Home Network Details

Connected directly to a switch, all ports functioning

Hi @David_Shore,

Thank you for your post and for your patience as we worked through the queue to reach your response.

We see a Nucleus+ in diagnostics that has reached Roon’s servers in the last few hours - are you still experiencing issues on this network?

Diagnostic logging from the Nucleus+ shows evidence of WiFi instability - endpoints and Mac OS Remotes are dropping out, and requests to streaming services are failing due to poor bandwidth.

Are you in a position to try hardwiring the Nucleus+ to a main router instead of a switch? What is the particular switch you are using?

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