Hello again,
Please could I have an indication of costs for repair? I still have a blank screen. I live in Norfolk, England, United Kingdom.
Thanks
Julie
Hi @Julie_Meikle,
This is something our Nucleus RMA team can discuss with your further, as they have all the necessary information to help inform you of what the potential cost will be. Sorry we can’t be of more help in this area!
OK, will they contact me?
Hello @Julie_Meikle,
If you have already submitted an RMA request, then yes. If not, please refer to my response on #9:
I have tried to use the recovery instructions but the boot up fails to engage. I get a question asking which drive to boot from including the USB where the recovery file is situated but the screen goes black again.
Is there anything else to try or do I have to consider sending it in? Or junking Roon altogether?
It’s easy to replace motherboard with a second hand unit from eBay UK. Takes around 15 minutes to disassemble and reassemble. You will need keyboard and monitor to access Bios
Thanks. I bought mine second hand for £360 only a few months ago. It has been working well, but failures can happen at any time.
The price of the new Nucleus One is tempting as mending mine may not be an economic option. EBay are selling these older models for about £450-500.
Do you know the model number for the motherboard? If I could buy one of those as you suggest it might be worth it. Thanks again.
OK, getting VERY fed up with this now.
I ordered a SSD from the recommendation on The Roon site…cannot see how it fits. My existing (supposedly) failed SSD has different connections. Why can’t Roon give accurate information . I am wasting days on this.
What EXACTLY do I need to order?
Is there a video of the Nucleus rev A? Not the One?
I’m assuming you’re trying to replace to ssd on which RoonOS is installed? What ssd did you get?
For reference. This is my Nucleus+ rev A. I’ve circled the M.2 SSD on which RoonOS is installed.
In order to access it, you’ll have to remove the drive cage for the optional internal SSD on which music can be stored.
FYI the pink thing on top of the M.2 SSD is the cooling paste. You can simply take it off and put on the new M.2 SSD. It will touch the metal case to dissipate heat.
When my SSD failed, I put in a Samsung 980 NVMe M.2 SSD 1TB. Never looked back.
I got one that was recommended on the Roon instructions but it is twice as long as the existing one. I have now ordered another that is the same form factor. It is a 256GB as 64 was sold out (and largely no longer available).
That is like the one I ordered but it is twice as ;ong as the old one. How did you get it to fit?
There’s no fit issue for me. Also note the screw in the picture just to the right of the pink cooling paste that holds down the SSD.
Exactly - just unscrew the first fixing post for the small SSD form factor and use the second fixing post for the longer SSD form factor…
The pins are in different positions and I don’T want to open the box unless I know it will fit. There are three sets of pins on mine and only two on the new NVMe version.
Your first picture is M.2 2242. Your second picture is M.2 2280. Both pin layouts fit on my nucleus+ rev a. The intel specs of the NUC7i7BNB confirm this.
The general rule with M.2 cards is that, if it will fit in the socket (it has slots than line up with the keys on the sockets), it will work even if it has more slots than is necessary.
In the socket there are potentially two keys (blanked off parts of the connector) referred to as ‘B’ and ‘M’ respectively. The ‘B’ key (the one on the right) is always blanked off and is used to prevent the insertion of devices the wrong way around (upside down). The other key, the ‘M’ key, is used to prevent insertion of NVME devices and is blanked off when the socket cannot accommodate an NVME device.
The socket on the Nucleus does not have the ‘M’ key blanked off so it can accept both NVME and SATA SSD’s.
The Transcend TS64GMTS400S card that you are replacing is a SATA SSD so it has slots corresponding to both the ‘B’ and the ‘M’ keys allowing it to fit into sockets with or without the ‘M’ key. Amazon UK still have a 128GByte version of the Transcend card available.
The M.2 SSD that you have bought to replace it is an NVME SSD so it only has one of the slots so that it will not fit into sockets that are designed to accomodate only SATA SSDs but it will fit sockets (like the one in the Nucleus) that are designed to accomodate both NVME and SATA SSDs.
In theory, an NVME SSD is faster than a SATA SSD (higher transfer rates and lower IO latencies). However, in the context of a Roon Server it is unlikely that much difference will be observed because, after boot, very little disk access is performed. However, the current ROCK guide (effectively a ‘build it yourself Nucleus’) gives links to NVME SSD’s for use as the system disk. It certainly can’t do any harm to fit an NVME SSD rather than a SATA SSD although it may cost a little more.
In short, as others have said before, the new SSD that you have purchased will fit in your Nucleus.
Looking at the picture posted by @Nepherte in his earlier post, it looks as if the anchor post for the longer SSD is already present. If it is not present, then you can unscrew the post from the 42mm position (as used by the old SSD and screw it into the 80mm position ready to accommodate the new SSD.
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Thank you…and to all who have provided answers. I have just placed the card in and it has recognised it, so I really appreciate your help.
I am now getting a message saying nsert boot drive. I had thought my file was on the USB drive I had selected, but will try to re-download it as it says it is on the stick. It may be that I need to re-format the USB so it can be read. I use a Mac.