thank you for the follow up @Aleksander_Tengesdal and taking the time to provide the requested feedback. Both are appreciated!
Continuing forward, I have enabled diagnostics on your accounts so our techs can try to determine what could be causing this behavior to occur. What this action will do is the next time the application is active on your core device a diagnostics report containing a set of your Roon logs will automatically be generated/uploaded directly to our servers.”
Once the mentioned reports have been received I will be sure to update this thread so you know that we have it and then I will swiftly pass them over to the team for further analysis.
UPDATE: Well that’s definitely some kind of speed record lol The report literally just came in after making the request. As mentioned above I will be passing the diagnostics over to our tech team for further analysis. As soon as your ticket has been updated and passed back I will be sure to share the team’s thoughts/findings with you ASAP. Your patience during this process is appreciated!