Nucleus blocks personal music playback despite Roon functionality (ref#8IK59Q)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

My nucleus works like a charm with Roon tunes but blocked my ability to play my own music

2

Hello @Dr_Dave_Barr,

Thanks for reaching out.

Could you please provide a few more details about the problem?

Specifically, how is the issue manifesting?

  • Is your library appearing completely empty, even though you know the files are present in your storage location?
  • Or do the tracks appear in the list but are marked as "Unavailable" (grayed out)?
Screenshots of what you are seeing on your screen would be very appreciated.

Thanks.

3

Everything looks fine! The problem is all get offered are Roon tunes. When I first hooked up the Nucleus One I lost the ability to connect to my own tunes. I have tried to download my music to the nucleus one but when I plug it into the SS connection on the Nucleus nothing happens

4

Hi @Dr_Dave_Barr,

Where does your local library live?

Can you provide more information here? How did you attempt to download your music to your Nucleus? Did you insert an additional internal music storage SSD into the Nucleus?

Thank you!

5

need advice on nucleus One.

6

Most people install a drive in their Nucleus to store their music. You then go to Roon - Settings - Storage and connect that drive as your “watched folder.”

PS: there is no such thing as “Roon tunes.” Roon does not have any music of it’s own. It’s either your local music files or Tidal, Qobuz, or KKBox.

I should say, your “watched folder” does not have to be an internal drive. It can be another networked drive, but it needs to be set up as your “watched folder” for Roon to see it.