Nucleus can not be found by the remote and also no output from HDMI

[Jerry_Liu]

Roon Core Machine

Nucleus

Networking Gear & Setup Details

Huawei

Connected Audio Devices

Lyngdorf 3400

Number of Tracks in Library

5000

Description of Issue

Can not be found by the remote and also no out from HDMI

[Jerry_Liu]

Similar as the other post. Power up, ethernet network light on, but looks system is not working.

[wizardofoz (Mr Fix It aka The Wiz)]

If you got from a dealer check yr warranty (2 years) and if it’s under warranty go back to them or wait for @support

[jamie]

Hey @Jerry_Liu,

So we can better assist you, please provide more detail of your current setup using the template in your first post?

Make sure to describe your network configuration/topology, including any networking hardware currently in use, details on what you’re using as a remote, and what you’re connecting via HDMI to the Nucleus so we can have a clear understanding of how your devices are communicating.

We’ll be watching for your reply. Thanks!