Nucleus Core not recognized by Windows 10 (ref#JGWKSY)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev A

Description of Issue

Windows 10 cannot find the Nucleus Core. Roon doesn’t show up in the Linn app either. It does appear as a drive in the Explorer

RAM & Internal Storage

1 T

Connected Audio Devices

Linn DSM

Home Network Details

Ethernet Calix Spire Router Netgear switch

Well, the first thing to try is always “reboot the system” and see if that fixes the issue. You can try rebooting the Nucleus first. And, if not, then try rebooting the Network and then the Nucleus.

1 Like

Hey @Jim_Engandela,

Following up on your issue, can you also please test out bypassing any network gear and switches and setup a direct ethernet connection from your Nucleus to your router?

Let me know if your issue persists after the above. Thanks! :+1:

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