Nucleus does not power on consistently and cannot connect via HDMI or web (ref#DX4WU2)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus+ Rev B

I'm having trouble with my Nucleus hardware

· The power button light keeps turning on and off by itself

Does the Nucleus light turn on and off at a regular interval of approximately every minute?

· false

Describe the issue

Does not power on consistently, cannot connect hdmi or web

2

Hello @jrrutt1 ,

Welcome to the forum! I checked your account, but I am not seeing any Nucleus tied to the unit at all. Can you please fill out the Nucleus RMA form below to get in touch with our RMA team? You can select the Nucleus turns on but I can’t connect to it option and then later on in the form you should be able to specify no HDMI output.

https://account.roon.app/en/contact/nucleus-troubleshooting/

3

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