Nucleus experiencing repeated crashes with evidence of corruption in diagnostics (ref#UPM4LK)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus Rev B

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

System has crashed twice in the last several weeks, requiring restarting software & reinstalling OS which no longer seems to make a difference. The technical support team has found evidence of corruption in the most recent diagnostic logging to reach our servers from this Nucleus.

2

Hi @Bryant_Bainbridge,
Please do not open duplicate threads. Connor’s last reply to you included a link the Nucleus troubleshooting form. That form will allow you to place an RMA request. Please use that.