Rather than wait I rebooted twice. When rebooting I wait for it to come fully up before rebooting a second time. Anyway, done!
8:28 AM Mountain Standard Time… 5th album loaded for a playlist hung for around 40 seconds… Vaughan Williams London Symphony. Hangs every morning, then usually works for the rest of the day.
This morning was different. It was loading albums properly, but then scrolling down all the album covers were missing. I’ve seen this before and it usually fixes itself in a few seconds. But today I stayed blank for at least a minute, so I quit the roon app (mac version) and then all the covers returned. I was able to load my playlist with NO delays. Go figure.
Hi @Mel_Martin,
Ok, we’ve enabled one final additional diagnostic bit for your account - this should finally gather all the information we need. At your convenience, please restart your RoonServer twice in a row using the web UI. From there, let us know the new timestamp and we’ll pass this case to development - we should have a final answer soon. Thank you!
ok. this morning at 8:34 (mountain standard) had this odd lockup trying to load Britten choral music. This was after 4-5 albums loaded properly. Could not right click on it. Could not single click to load the album page. Could not click the x to back up. So closed the mac app and re-opened it to restore things to normal. Same behavior as yesterday.
Got stuck this morning at 8:31:55 (Mountain Standard time) loading Vaughan Williams Mass in G. It was I think the 10th album being loaded into a playlist. System was frozen for about 40 seconds.
8:14 MST today locked up in this new way… clicked on an album (Hovhaness: celestial Gate) and Roon app on Mac became unresponsive. Had to close app and restart it. Did not reboot server. When it came back no albums were visible for about 15 seconds and then screen populated again. So now I have alternating delays in loading and lockups.
9:01 MST stuck loading Treasures of Christ Church (choral music) for almost a minute.
Hi @Mel_Martin,
Thank you for all the follow-ups! We have plenty to work with at this point, and I can confirm that the additional diagnostic information we need is being properly reported. We’re hoping out development team will be able to take a more in-depth look into what might be causing the sluggish behavior - we should have more to share with you soon.
Thank you so much for your long-standing patience here, I know how frustrating it can be consistently waiting for pages to load properly in Roon. We appreciate you! ![]()
Thanks. This morning 10:09 AM MST system hung for 25 seconds loading Hovhaness album.
8:48 MST… 28 second lock up loading Faroe Islands
Lock up for 40 seconds at 10:02 MST. The CD Enchanted Isle.
9:28 mst… 37 second hang on ‘Classical Meditation’
Hi @Mel_Martin,
This item is with development at this point - we shouldn’t require any more timestamps, although we certainly appreciate all the time you’ve taken to list these out. They’ve doubtlessly expedited our investigation.
We anticipate that upcoming work released in a future Roon update will help relieve some of these symptoms for you. We’re going to close this thread for now but will re-open as soon as we have a fruitful update to share from development.
Thank you again for your patience.