Nucleus+ failed to boot up after album page instability

[noris]

Hi @DN28 ,

@DN28

Home: Added Album Page unstable, album covers flickering, some covers are appearing and disappearing in a loop

@DN28

I went to the Nucleus+ setting web page to restart the machine, got a red box error message that it failed to load properly

I don’t believe that this issue is related to the update, this sounds like it could be a hardware issue. These symptoms sound like the SSD could be failing, but without seeing the system logs it would be hard to determine this for sure.

If you or your dealer can open the unit up and remove the M2 SSD, you should try to see if you get HDMI output with the SSD removed, this can help confirm the theory that there is a faulty SSD.

There is also a more advanced troubleshooting step we can try by performing a CMOS battery reset, but that would best be done by your dealer. I can send them the steps for this if removing the SSD has no effect.