Nucleus+ connected directly to Router EchoLife HG8245W5 GPON Terminal
IP via DHCP
Routers software shows this:
Device: NucleusPlus
MAC: 54:b2:03:93:77:7d
IP: 192.168.100.24 (last known IP)
Connected Audio Devices
Connected Audio Devices
Moon 680D v2
Number of Tracks in Library
Can’t remember. Does not have access.
Description of Issue
Went offline last week. Did not reboot. Does not show listed among network devices.
Manually rebooted Nucleus a few times, but nothing happens. You can hear sound from inside Nucleus+ that something is working but no connection.
Opened nucleus box.
Checked that all connectors are in place and make tight contact
Connected power cord.
Green light turns on.
Pressed power button.
White led light turns on.
HDD start spinning…
after a 62 seconds, you can hear how it stops
White led turns off.
After 2 seconds everything starts over again automatically
White led light turns on.
HDD start spinning…
after a 62 seconds, you can hear how it stops and white led turns off.
After 2 seconds every thing starts overvagain automatically
Thanks for taking the time to write in. Could you please try to access the webUI of the nucleus? If you can’t access the webUI, could you please plug a monitor into the Nucleus via HDMI and boot it up?
This does indeed sound like hardware failure. With your Nucleus not able to get online, I’m not able to connect and access diagnostics on the device.
Per @Mike_O_Neill’s note, you can certainly replace your Nucleus SSD manually. I’d be happy to share the instructions for this in more detail. It is on the more technical side, and so we also offer the option to send in the Nucleus to Roon directly (or, if you purchased it from a dealer, you can also report back to them directly.)