Nucleus has IP address but won't connect (ref#D6CQ27)

[hutchp (Hutch Palmer)]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Orbi

Click below for next steps with an Orbi mesh network.

· I still need help.

Describe the issue

Nucleus has ip address, but will not connect

Describe your network setup

Nucleus connected directly to Router with ethernet cable

[connor]

Hi @hutchp,

Thank you for your post. Diagnostics from the Nucleus indicate that local Roon controllers are visible to the server, but the broker isn’t attempting to connect to the remote. The Nucleus can otherwise reach the RAAT server in the same Mac machine, indicating that the network pathway is intact.

What I’d suggest is to verify that Sequoia isn’t selectively blocking Roon’s local network access on this machine. Navigate to your Mac System Settings → Privacy & Security → Local Network and verify Roon is toggled on.

In your Orbi network settings, make sure that “Disable IGMP Proxying” is toggled off. Also make sure that multicast forwarding is enabled between mesh nodes.

I recommend uninstalling the RoonServer instance on the Mac unless you frequently switch between these servers.

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and delete it.

If the copy of the database on your Mac is different than the copy of your database on your Nucleus, then you can restore it with the above Backup any time.

[hutchp (Hutch Palmer)]

Thank you, Nucleus connected to all devices and ROON Remotes. Sequoia was the culprit. Mahalo