Nucleus Internal SSD Change Led to ROCK Installation (ref#4L9VA0)

[Jason_Lloyd]

What’s happening?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· My Roon software won't start up

Describe the issue

Changes internal (database M2 SSD) on Nucleus > Now rock? Used the restore method you indicated on help but now it seems to be a RockInstalation

Describe your network setup

After having various issues with my m2 ssd (64Gb), decided to change it thinking it would be easier. Had to use the "roonbox-linuxx64-nuc4-usb-factoryreset.img.gz" as indicated on help page even for nucleus and it seems I now have a Nucleus with ROCK installed. Could you help please?

[benjamin]

Hi @Jason_Lloyd,

Thanks for writing in! You’ll need to get in touch with our Nucleus RMA team for your issue - our RMA department are in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!