Nucleus IP Address Changed and Account No Longer Valid

Support Nucleus Support
1

I just installed a 4 TB SSD drive from Samsung. It formatted just fine.

When I went to open Roon, it told me that the IP address had changed. Worse, it told me that my account was no longer valid. So I paid for a 1-year subscription again. But I cannot open it on an android or iOS device. So I have no music at all for the New Year!

Help would be greatly appreciated. Once it is back in operation, I will need to sort through my 11 TB of music to put about 3 TB on the SSD. That is way more than enough!

Rich Barra

2

Hi Ralph,

I moved your post to a new thread.

I’ll tag @support for you, but I’m not sure when they will be able to help,

What does your iPad say when you try and connect? Can you post a screenshot?

Where is your music located, since you just formatted the internal drive?

@kevin can help with the account issue in the new year.

Cheers, Greg

3

Hi, how long since you used Roon? Are you on the latest versions of all software?

4

Hey Ralph,

Sorry for the trouble here. Hopefully your New Years festivities when off without a hitch otherwise :champagne:

Henry’s questions here are good ones:


I’d also like to know where exactly you saw this message:

And as mentioned, I’m sure @kevin can resolve any of the subscription/account issues you mentioned.

Just let us know the answers above and we’ll make sure we get this working for you. Thanks!