Windows laptop, ipads, Naim Mu-Sos, DCS Bartock, Hugo2Go
Number of Tracks in Library
70k
Description of Issue
For 3 days roon has been unstable or unusable. Multiple db refresh requests, nucleus unavailable or offline notices. I have refreshed a couple of times and hard rebooted the nucleus a few times. I have had a few hours of usability over roon and ARC but otherwise n othing. Completely down for over 24 hours now.
Don’t know what else i can do.
Hello @john_taylor1
sorry to hear about your issues.
Can you please try connecting the Nucleus to a TV or Monitor via an HDMI cable and checking the on-screen diagnostics. Ideally you’d have ethernet connected during this test so that you could see the Nucleus pulling an IP address.
Hopefully, you will see on the screen an info like this:
RoonOS 1.0 (build 254) production
I don’t have the „searching for network“ message.
After Hostnamen Nucleus, I get a message about accessing via Roon remotes and then gives me a web OS address
When going to that i.p. address, I get the following:
I have tried restarting the server, rebooting and using the power switch to hard reboot.
Roon is still unusable. It either hangs upon opening, or it asks for login details like it is my first time but then recognizes none of my music or endpoints, or it tells me it needs a DB backup
I have reinstalled OS a couple of times. JUst now it has allowed me to log into roon but there are no recognised albums, despite the paths to my two hard drives being the same. Also there are no available endpoints, despite all 6 of them being online on the correct network.
Remote is on 2.0 build 1219
