Nucleus loses connection when streaming high-resolution Qobuz content [Resolved with Roon 1.8 (Build 806)]

Thanks Geoff

Hey @augery58,

We’d love to take a closer look at what might be happening in your specific case. Would you please use this as a guide to share more information about your setup?

Hi Rebeka
Nucleus Version 1.0
iPad Pro 2 Generation_ 14.4.2
Internet: Certfield technicolor Model: TC7230
google wifi with 3 pieces in the house
Nucleus connectet with ethernet to google wifi
System:
Nucleus _ USB Chord_ connectet to Accuphase E 460_DAC 40
Fish Audio Power Bar. Nucleus power chord connectet on Digital Filter plug in
The Nucleus loosing the connection only with hires qobuz files.
last time it happend this night:

thanks for youre help

It just happend again :cry:

Are you still with me?

…looks like progress might be being made, I’m waiting on this too? My Nucleus keeps losing its connection - #53 by dylan

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Hi Tim. Still waiting?

@beka Hi. any news. It happens every day and it s very frustrating. I investet lots of money to get a simple reliable system. So please find a way to make me happy again with roon.

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It’s really weird, but I’ve not had a reset for days! I’ve been running in a new DAC so I’ve been leaving Roon playing for days and through the night… typical. All I can think is I reinstalled ROCK from a new USB stick and fresh download the other week, but even so a few days later it did reset. Mystery? It always used to happen late at night here in the UK, Roon did say it might be related to a metadata update?

And how this metadata update can be made, Tim?

It’s a Roon background task, it’s the software updating your library with new metadata for albums and tracks you have, so maybe composers, other artist credits and links and so on. Nothing we can do and apparently it can’t be switched off, although I hear that if you have edited the album say to add your own metadata then it won’t be updated.

I don’t know if you can download and install a new Nucleus ROCK, I think it is a closed system? There is a ‘Reinstall’ button on the OS but my USB update everything, OS and ROCK from scratch… as you have a Nucleus did you buy it from a dealer, maybe you can get it exchanged under warranty just in case the hardware has a problem?

Yes, i thought about it, to return the nucleus to my dealer. The waranty expired one month ago…
You think, the roon support team is not working on this?

They are I presume, but with no proper support ticket system (too many support requests probably) we just have to wait and keep our eyes in the other threads on the same issue… I’m watching mine Rock just stopped playing and restarted by itself? - #61 by wklie and yours along with this one My Nucleus keeps losing its connection - #56 by Tim_Woodward - there may be others?

Thank you Tim.

Nucleus+ user here and having the same problems since the last update. Roon team has my logs currently…

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Hey @augery58,

I’m so sorry this has been going on for this long - I wanted to apologize that you haven’t heard back yet.

I’ve connected with our technicians so they can get back to you as soon as possible.

Thanks everyone for jumping in in the meantime :pray:

Hi @augery58

Apologies for the delay here. I believe this is an issue with a resource leak that our team is working to resolve. I’ve enabled diagnostics so I can take a look and verify that’s what’s happening. I’ll follow up soon once I have an analysis of the diagnostics report.

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How is it going, Dylan? Now my Nucleus is crashing every 10-15 Minutes. Only with Qobuz Hires Files. I am getting upset. Is it possible to contact my dealer for a Nucleus replacement? Even if the Warranty just finished one Month ago? Nucleus ownership and room lifetime membership shows that i am a real supporter of you guys. I love Music, I love my System. but since almost 6 weeks i feel abandoned!
How can we solve this problem soon? Thank you for you’re engagement, Dylan. regards Gery

I feel for you, man. I went through the same thing with my Nucleus and that’s why I started this thread 3 weeks ago. For some reason my Nucleus started working normally on its own. Maybe your answer can be found in my thread.

Good luck!

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