Nucleus losing wired LAN connection with new Vila router (ref#IMIWNL)

[Bill_Becher]

Affected Product

Nucleus

Nucleus Model

Nucleus Rev B

Description of Issue

With new Vila router Nucleus losing wired LAN connection intermittently. I have connected Nuc via Netgear switch and directly to the Vila router and have tried changing Ethernet cables. Still loses connection and requires power cycling the Nuc to reconnect. Latest firmware installed on Nuc.

RAM & Internal Storage

2 Tb with Samsung SATA SSD I installed

Connected Audio Devices

a number of Yamaha MusicCast devices including WXA and WXC 50, Node streamer and ARCAM AVR21 home theater amp all wired LAN connections

Home Network Details

All audio devices are connected via Cat5e Ethernet cables and Netgear switches. Router is Vila wireless but don’t use wireless as I have a separate Orbi mesh wifi network

Screenshot

[Bernd_Kurte (Bernd)]

Do you use DHCP with all your devices? Had there been DHCP reservations with the old router?

[Bill_Becher]

No just used reservation for the Nuc on the new router. Old router assigned many reservations.

[Bernd_Kurte (Bernd)]

Reason asking was to get confirmation there is no mix of dynamically assigned IP addresses and static ones.
Other than a hardware issue with the new router and/or the NUC could be some device with the NUC’s IP address comes a bit later to the party and messes up.

One way to get to the root cause would be to reduce the number of network devices in use as much as you can and see if the issue persists.

[Bill_Becher]

It appears that the problem is with the Vilo not communicating with the Orbi wireless. I can’t run the Vilo in bridge. It’s not just a Roon issue.

[benjamin]

Hey @Bill_Becher,

Ben with support here, thanks for writing in!

Could you set up both active networks to IPv6? In that case you may not have worry about duel subnets within your routers.

Overall, I wanted to check in to see if you were still having issues. Let me know!

[Bill_Becher]

I expect the problem was a NAT conflict and changing to IPv6 would do that but I have 40 devices on my network and some may not work with IPv6 which is not backward compatible with IPv4.

Some of this is beyond my pay grade, but before I was using the Vilo gateway/router/wifi wired to an Orbi mesh wifi and also my Ethernet via switches… You can’t turn off the wifi signals on the Vilo. I expect it was a NAT problem, a duel between the dual routers. The simple solution I found was to disconnect the Orbi and only use the Vilo. It’s a mesh system so I bought a few more units to complete and update my wifi system. (most of the house is wired with Cat5e Ethernet which I use on most devices including the Nuc.)
Thanks for following up!
Bill