Device has connected flawlessly for over a year and now cannot connect at all. I have tried rebooting Xfinity modem, new cables, rebooting Nucleus+, etc. It is clear the device is powering up and the ethernet port shows activity. I do not think it is a connectivity issue; I think it is the device itself. I used to be able to access the device via IP address and now no longer can. The device’s MAC is also no longer visible on my network. I am out of ideas. The only conclusion I come to is that the Nucleus+ device is no longer working properly.
What are my next steps to get my much-loved device back up and running? I have tried all recommended items previously provided by support.
Just a heads-up that not completing the support header questions may hinder Roon’s support team when they follow up on this. Though in this case it’s really your networking topology that’s important.
However, in the meantime I would suggest connecting a HDMI monitor or TV to the Nucleus and report back on what is displayed.
Posting an image of that screen would be very helpful to aid further diagnosis.
Thanks for the nudge, team! @Jamie_Munson I’ll follow up via PM to get an RMA started for your nucleus. Please keep an eye out for a message from me with next steps