I own a regular Rev B Nucleus. It stopped showing up in my Asus router’s connected list, but it does power on. I have tried replacing the network cable and have tested multiple ports on the the router. All other connected devices operate normally.
I purchased my Nucleus from a local dealer, Echo Audio more than 2 years ago.
I connected it to my PC’s monitor. It will hang at the Roon boot screen/logo. I am able to get into the BIOS. UEFI boot shows disabled, and clicking UEFI boot indicates it doesn’t see a bootable drive. The OEM drive does show up in the legacy boot list however, as does my storage drive (a Samsung 850 Pro).
Is there anything else I should try? My hunch is the SSD is failing or corrupted. Is there a recommended replacement drive type?
I moved my Roon client to my main PC for the time being.
That is indeed a symptom of a failed SSD. Since your Nucleus is now outside of the 2 year warranty, the best course of action is for you to replace the SSD yourself, install ROCK on it, and then ask @support to remotely upgrade the Roon OS to the Nucleus version.
Not a Nucleus user here, but fairly IT savvy. I agree with @Geoff_Coupe - it sounds like your M.2 internal drive has shuffled off this mortal coil. I have no idea of the failure rate of these drives, though it seems to be a regular feature in the support category.
Given the relatively low cost of this drive, I would consider an enterprise grade replacement - something with high endurance (drive writes per day - DWPD, total bytes written - TBW (the more multiples of drive capacity the better) and a decent length warranty).
Edit - or buy cheap and be prepared to replace it again in ~ a couple of years’ time. In which case, to minimise inconvenience and downtime, I’d consider buying a spare…
I received a replacement Transcend M.2 drive, same part time/model as the OEM drive (TS128GMTE110S). With that drive installed, it no longer hangs on startup. I can get immediately into the BIOS or boot manager menus.
I’ve imaged the Rock installer onto 2 separate USB drives using Etcher, one old, the other brand new. In both cases, it doesn’t allow me to boot from the drive. I receive an error message:
“Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key”. Pressing a key causes the message to repeat.
I’ve tried restoring the BIOS default, UEFI boot on/off, disabled network boot and secure boot (post BIOS reset), changed the legacy boot sequence to the M.2 drive or USB as a priority. I looked for a BIOS update for the NUC7i3DNB board in my Nucleus but didn’t locate one.
BIOS rev is DNKBLi30.86A.0063.2019.0503.1904
It’s as though imaging the roonbox-linuxx64-nuc4-usb-factoryreset.img.gz to the USB drive doesn’t make it a proper boot drive, and there aren’t any options in Etcher to force it to be a boot drive either.
I did try putting the old M.2 in - it went back to hanging on boot.
Tried imaging a USB drive using Rufus, the result was the same. “Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key”.
I loaded a Windows 10 image onto a USB drive. The Nucleus will boot into the Windows installer.
When I use Diskinternals to view the Roon Rock installer USB drive, this is what I see.
