Nucleus - No update software

Hi,

We have a Nucleus Plus that doesn’t want to update the software.
Each time it said : “an error occurred during the update check”.

So we can’t connect the unit.
I tried to reinstall the operating system without success.

Any idea about that problem ?

Thanks a lot.

Have a great day.
Anthony

@SteveSilberman @support

Hi,

The Nucleus + seems to be connected to the internet. It has an IP adress and the DNS sets to 8.8.8.4.
When I launch roon, it says that the N+ needs to be updated. But when I click ‘connect’ the N+ try to update without success and the same message appears : “an error occurred during the update check”.

I do not believe 8.8.8.4 is a valid Google DNS

Try 8.8.8.8 or 8.8.4.4

1.1.1.1 is an alternative if you don’t like google :stuck_out_tongue:

2 Likes

Many thanks !
It works now…
I don’t know why the DNS was set to 8.8.8.4 !!!??
And yes, I should change it to the real Google DNS !

So, everything is ok now and thanks for your help !

Have a great day.

Best Regards,
Anthony

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