AD-PPL
(AD)
February 28, 2019, 7:49am
1
Hi,
We have a Nucleus Plus that doesn’t want to update the software.
Each time it said : “an error occurred during the update check”.
So we can’t connect the unit.
I tried to reinstall the operating system without success.
Any idea about that problem ?
Thanks a lot.
Have a great day.
Anthony
@SteveSilberman @support
AD-PPL
(AD)
February 28, 2019, 10:11am
3
Hi,
The Nucleus + seems to be connected to the internet. It has an IP adress and the DNS sets to 8.8.8.4.
When I launch roon, it says that the N+ needs to be updated. But when I click ‘connect’ the N+ try to update without success and the same message appears : “an error occurred during the update check”.
Duke
(John Wayne)
February 28, 2019, 10:53am
4
I do not believe 8.8.8.4 is a valid Google DNS
Try 8.8.8.8 or 8.8.4.4
wizardofoz
(Mr Fix It aka The Wiz)
February 28, 2019, 10:58am
5
1.1.1.1 is an alternative if you don’t like google
2 Likes
AD-PPL
(AD)
February 28, 2019, 11:21am
6
Many thanks !
It works now…
I don’t know why the DNS was set to 8.8.8.4 !!!??
And yes, I should change it to the real Google DNS !
So, everything is ok now and thanks for your help !
Have a great day.
Best Regards,
Anthony
system
(system)
Closed
March 1, 2019, 11:21pm
7
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