Nucleus not allowing remotes to operate or login after update and reboot (ref#M16GT0)

[David_Haslett]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· My Roon software won't start up

Describe the issue

Roon nucleus not allowing remotes to operate, no Roon login. Software updated and rebooted

Describe your network setup

Roon Nucleus connected directly to a Three Router using Ethernet

[David_Haslett]

[David_Haslett]

All my local based music can be seen

[benjamin]

Hey @David_Haslett,

Thanks for writing in - sorry to hear about your connection issues!

I see you mention that you’ve restarted Roon Server, have you completely rebooted the Nucleus itself? I’d also reboot your router as well, and see if that allows connection.

From our end, it looks like your Nucleus is having trouble connecting to our servers, which could be pointing to the issue with connecting to upstream services in general. If you have any additional network gear between your Nucleus and router, I’d temporarily bypass it.

Let me know if rebooting your devices helps you establish a connection! Our team isn’t around over the weekends, so if we miss your reply, we’ll be back first thing Monday morning.

Thank you!

[David_Haslett]

Thank you; it worked fine after the router reboot.

[vadim]

Hello @David_Haslett,

Thank you for the update! We are glad to hear that everything is running as expected. Enjoy your music!