Nucleus + not connecting after update

Support Nucleus Support
1

Roon Server Machine

Nucleus + 2 years old

Networking Gear & Setup Details

Unifi Cloud key, Multiple Unifi Switches

Connected Audio Devices

Non Connected Directly

Number of Tracks in Library

20,000

Description of Issue

Nucleus no longer connecting to network after latest update.
No thing appearing when connected HDMI to monitor.
Ethernet port lights amber and green working.
White power supply on.
No IP address seen on network.

5

Hey @peter_richardson,

Thanks for writing in and I’m sorry to hear you’re having issues with your Nucleus. Please keep an eye out for a private message from me regarding next steps in getting your Nucleus sent in for repair. :+1:

1 Like
6

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